Software, Solutions and Accessories

[Stevek369]

My laptop was stolen in Miami Beach on January 22nd, 2014.  The serial number is ****  and a police report has been filed.  Can Acer register this serial number as stolen, so someone cannot register it?  I searched this forum and the Acer technicians stated that a police report needs to be filed and the serial number must be identified.  I did those, but I cannot find how to get Acer to acknowledge that they entered this into their database.  If necessary, I can provide a copy of the police report and my invoice showing that it was purchased (ironically) exactly one year ago to the day it was stolen (January 22nd, 2013).  Thank you

[edited for privacy]

[titianfire]

Did you ever get an answer to your question?  My laptop was stolen and I need to do this also.  It is registered but I can't seem to get Chat to work today so I can get info.

[ElizabethS]

Please refer to this post: http://community.acer.com/t5/Knowledge-Base/What-to-do-if-your-Acer-product-is-stolen/ta-p/228958

[titianfire]

Thanks for the link.  So there isn't way to indicate on my profile that it was stolen?  I don't want to remove it because there is an active police report.