Smartphones

[cabdriver]

Does anyone from acer even read this?

[IronFly]

if not already read, they will read it.

[podge3]

My E700 is the same i.e. wifi connected but no internet.

This is a brand new phone for me and I'm not impressed. Did we get a faulty batch of phones?

[Henk-Doe]

Does seem to be a bug or hadware error. Please Acer, fix this problem as it seems to be not an incident but a common problem....

[Manvanstaal]

Yep this problem starts to be very annoying! Acer please a solution asap!

[podge3]

I reported the problem to Acer Support (via online Chat) and they wanted me to return the device to them for "repair".

The guy I was chatting with gave no indication that he knew of the issue. I referred him to this thread but he didn't acknowledge this was a relatively common issue.

He said the "repair" would take 5 - 7 business days. I told him I couldn't be withoput a phone fpr that length of time.

I'll wait for a few more days to see if Acer issue a fix, or even acknowledge there is a problem. After that, I'll return it to Amazon for a refund.

Very disappointed that a company like Acer don't seem to be taking this issue seriously.

[Acer-Cory]

Hi Everyone,

I'm curious, can you share what type of access point your connecting to?

We are looking internally, I wondering if we can discover any patterns with routers.

Thanks,
Cory

[Manvanstaal]

I use to routers both give the same problem.

1- primary UBEE router from Ziggo

2-  secundairy Wireless Gigabit Dualband Router 450N X 6

i found the connection will be bogus is the roiuter switches speed on the UBEE router

the following setting will be the most stable:

This page allows configuration of the Wireless Radio including current channel number.

Wireless Interfaces:	CC:AF:78:86:6A:5E
Country	NETHERLANDS
Output Power	25%50%75%100%
802.11 Band	2.4 GHz5 GHz  Current :  2.4 GHz
802.11 mode	B/G/N-mixB/G-mixN-only
Control Channel	Auto12345678910111213  Current :  1 ***Interference Level: Acceptable
Bandwidth	20 MHz40 MHz  Current :  20MHz
Sideband for Control Channel (40 MHz only)	LowerNoneUpper
Regulatory Mode	Off802.11d802.11h
TPC Mitigation (dB)	0 (Off)234
OBSS Coexistence	0 (Disabled)1 (Enabled)
STBC Tx	AutoOnOff

If the 802.11mode is set to mixed and the bandwith is increased to 40 Mhz, the connection with the phone becomes instable!

The Gigabit dualband router with the 2.4 Ghz transmitter is set as follows and is instable with the phone

Fragment Threshold : 2346 (256-2346)
RTS Threshold : 2347 (1-2347)
Beacon Interval : 100 (20-1000 ms)
DTIM Period : 1 (1-255)
Data Rate : Auto
N Data Rate : Auto
Channel Bandwidth : Auto 20/40 Auto 20/40 MHZ 20 MHZ
Preamble Type : Long preamble Long Preamble Short Preamble
CTS Protection : Auto AutoAlwaysNone
Tx Power : 100%

[podge3]

I have tried the phone with numerous routers/APs and it fails on all.

It is intermittent, though, as it receives emails overnight eventhough there would be no internet connection last thing at night or first thing in the morning. So obviously it comes back at times during the night. 

[Henk-Doe]

Same settings as Man van Staal and same router, UBEE. But also tried on different routers at friends and family places. Mix form Cisco to Belking routers...

But tried almost every setting possible (only N, mixed b/g/n, 20 or 40 mhz etc). Also fixed IP vs dynamic etc. 

Wireless Interfaces:	CC:AF:78:86:6A:5E
Country	NETHERLANDS
Output Power	25%50%75%100%
802.11 Band	2.4 GHz5 GHz  Current :  2.4 GHz
802.11 mode	N only
Control Channel	Auto12345678910111213  Current :  1 ***Interference Level: Acceptable
Bandwidth	20 MHz40 MHz  Current :  40MHz
Sideband for Control Channel (40 MHz only)	LowerNoneUpper
Regulatory Mode	Off802.11d802.11h
TPC Mitigation (dB)	0 (Off)234
OBSS Coexistence	0 (Disabled)1 (Enabled)
STBC Tx	AutoOnOff