Smartphones

[Henk-Doe]

Hi everybody,

I recently bought a E700, great phone. Execpt, I have a Wifi issue. 

Last week I got a replacement phone, but still the same problem.

I connect to my network, no problem. I surf the web, listen to Spotify, all grat. But after a random amound of time the connectrion is lost. Browser and apps say that there is no internet.

Strange thing is that my wifi is connected and I see data transferring. 

The only thing that works is shut Wifi off and on again manually and it works again.

After sleep (when wifi is off) and I wake the phone up, wifi also works.

What I tried:

- Factory reset

- Static Ip

- Shut off wifi optimalisation

- Rename Wifi direct device

- Wifi repair and connection apps.

Who can help me sort this bug out :-).

Cheers,

Henk

- 

[IronFly]

it looks like a bug on the E700 wifi driver.

i don't know if any update is already available.

EDIT: maybe you can try to switch off the "wifi optimisation", it's about battery consumption, but maybe the energy saver profile is too aggressive.

the option, at least on my device, is:

system settings/ wifi

on the bottom right there are 3 dots, tap it /advanced/ Wifi optimisation

[Henk-Doe]

Thanks for your help,

I am running om 4.4.2. After I had my phone for 1 day, I got a system update. Before the update and after the update, same problem.

The update did nog change de android version so I think it was an Acer update, but no avail.

Any more ideas ;-)?

[IronFly]

i edited my previous post.

apart that....you already did all the check.

[Henk-Doe]

Thanks again :-)

I already tried that option, no luck.

Do you know if there is another way to acces wifi settings, maybe on a deeper level? I agree that it has to do with power settings of the Wifi...

[IronFly]

Apart IP manual settings that you already tried, i don't remember power settings on wifi.

[Henk-Doe]

I Isoleted the problem. It only happens on N-only Wifi. When on a mixed signal (b/g/n) no problems. 

Acer, please fix this bug...

[Manvanstaal]

Same problem here, I hope acer solves this soon!

[Manvanstaal]

I had mine on mixed signal b/g/n and have the problem also!! So this doesn't solve the problem!

[Henk-Doe]

You are right. I forgot to post but after a few day's the problem came back. 

So no solution yet.

The WIFI also takes a long time to get an IP adress.... So Acer, please fix the WIFI. It is full with bugs....