my s3-392g is hanging a lot - but not when it's in safe mode!

I have a refurbished s3-392g, and I've been struggling with hangs for a while now. The screen entirely freezes, with any audio "buzzing", and the only solution is a hard reset.

I've tried pretty much every solution under the sun now:

all drivers are up to date according to the acer driver website
even with a "diagnostic startup" (basic drivers/services), my laptop still freezes
I've reset my laptop to factory settings and that still hasn't solved the problem
there are no exclamation marks in the device manager
"sfc /scannow" and "chkdsk" both bring up nothing
laptop does not freeze in safe mode with networking

My laptop hardly ever freezes when I'm plaing video games (although it has once or twice), so I have a feeling that it's something to do with my intel display drivers.

I would really appreciate any help that any of you can give!

Accepted answers

All comments

JordanB

Can you give your complete model number? And OS?

Examples below are more descriptive.

Acer Aspire S3-392G-54204G50tws Ultrabook

or

NX.MDWEK.003

If you can't find that info, you can:

1. Right click on Windows Start button

2. Left click on Run

3. Type msinfo32

4. click ok

And from there, you can post a screenshot of your cpu, OS and BIOS/mode. I'll post my screenshot of my desktop below as an example.

acermsinfo.PNG

10bees

Hi, here is the info you asked for:

Aspire S3-392G-54204G50tws

And the msinfo32:

msinfo32

this was screenshotted whilst my laptop was in safe mode, if it makes any difference!!

msinfo32

JordanB

10bees,

I know you said you already reset, but I would try one more time. If that didn't fix it, I would guess you have a hardware problem. Hopefully it's under warranty.