R5-471T-52EE Touch Screen not Recognized

rpozun
rpozun Member Posts: 1 New User

I puchased a R5-471T-52EE on Friday (3 days ago) and the touch screen does not work. 

 

After peeking around, I don't have Pen and Touch settings in control panel, and there is no HID Compliant - Touch Screen recognized in the Device Manager. 

 

There's no value in doing a factory restore because it is like this out of the box. Is there something I could be missing, or do I need to return to Best Buy?

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    rpozun,

     

    If you are totally against a factory reset, which you should not be since it is brand new, you can try a refresh first to see if that fixes it.

  • jfayers
    jfayers Member Posts: 2 New User

    did you ever get a solution to this or did you just return it?  Having the same issue with my V3-372T, but it didn't happen till I was outside of the return period.