My Aspire R14 screen has random circles popping up on it

MaryZ
MaryZ Member Posts: 1 New User

My Aspire R14 screen has random circles popping up on it.  I also lose control of the cursor for a second or two each time.  It makes it hard to do anything, as the cursor jumps from where I'm inputting something to somewhere else on the screen.

 

I'm guessing this is caused by a virus

 

I have Kaspersky software that is up to date, and I ran the free version of CCleaner.

 

I'm still experiencing this weird screen effect.

 

Any suggestions to what else I should be looking at to fix this problem?

 

My husband bought the exact same laptop at the exact same time (4 months ago) and is not experiencing this problem.

 

Any help would be appreciated!

 

MaryZ