My Acer R13 (R7-371T) with included Thunderbolt port is not recognizing Thunderbolt devices, Ideas ?

R13_Canada
R13_Canada Member Posts: 1 New User

I am trying to connect a Thunderbolt 3 device to my R13 (aka R7-371t) and I receive a "USB device not recognized" error message with the "Billboard Manager" appearing in the USB device contoller list.  The Thunderbolt 3 device manufacturer tells me I need to update the Thunderbolt Software, Thunderbolt Controller drivers, Thunderbolt controller firmware and System BIOS.  I found the 1.09 BIOS update but no mention of anything specific to Thunderbolt is mentioned.  Can anyone direct to me where I can find these on the Acer site?   Thank you for your assisttance.