I have a Acer Aspire R3 Series model N15W5 forgotten password cannot get onto laptop at all

alison-63
alison-63 Member Posts: 1 New User

I purchased this lap top in November 2015 started to set it up but with Xmas and everything never completed I have since on numerous occasions tried to get back onto but have tried the password that I thought I had set and it will not accept it.  Can I get it back to factory settings and how ??  I sent for a Windows password reset tool on a bootable USB it does the first part no problems but after stage 2 is finished it takes me back to enter password again when apparently it should ask for the memory stick ???   Any ideas anyone 

 

thanks in advance I'm not that technical but can follow instructions and it will just not allow me pass the password function ??? ????????????????

Answers

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    Change the boot priority in the BIOS to put the memory stick first could work.

     

    There is also a method to change sethc.exe but I have not tried with Win 10.