I have a ACER 5610Z and it was master reset

leekennedy38
leekennedy38 Member Posts: 1 New User

I need to know if someone can help me with the getting the recovery tool for my ACER 5610Z or the software for that computer. all i'm getting is a blue screen

 

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    You can go to the Acer store at http://store.acer.com/ and click the link for eRecovery at the top of the page. Enter the serial number or SNID of the system and click Submit. Scroll down and if recovery media is available you can purchase it online. 

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    Did you try holding down alt-F10 and power on & hold til the ACER screen appears ? Then try REFRESH ?