Notebooks & Netbooks

[tinlizzy1904]

Bought my Acer May 2014 and lately the pc shuts down randomly with no warning. No blue screen or reason.  Please help

[philetus]

Usually this happens when it gets too hot and shuts down to protect the processor.Have you checked the fan grills on the bottom to see if they are obstructed?

[tinlizzy1904]

no I have not - did not know about that but it is happening more and more each day sometimes within 10 mins of turning the pc on.  I have desktop pcs which I use throughout the day and only use the laptop in the evenings.  Usually only for a few hrs at a time, 

[philetus]

Get a can of air and blow themout both ways. 

[tinlizzy1904]

ok will do, many thanks for the info

[tinlizzy1904]

I have looked at youtube on how to clean fan but am wondering if I open the pc as videos suggust I would then be out of warranty.  Today I bought a 5 fan cooling pad but again within 30 mins laptop shutdown

[philetus]

You may want to download a free temperature utility and see if it is temp related.There are several good ones such as Core Temp, Real Temp, CPUID.These are safe downloads, but have your anti-virus current anyway.

[tinlizzy1904]

ok thank you - out of curiosity if it tuns out the machine has a fault who should I be asking to fix or replace.  The original retailer or Acer?  Thank you guys for your assistance so far

[philetus]

Acer

[tinlizzy1904]

I installed core temp but pc still shuts down after 30 mins with no error at all.  I have no idea what to do, I have a cooling pad but again did not resolve the problem.  Looks like I shall have to contact support on this matter