stuck at lock screen after installing touch pad driver

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waggles
waggles Member Posts: 3 New User

I just got a Acer Aspire V3 771-6605 with Windows 8.1.  My touch pad wouldn't scroll or respond to any finger gestures, so I tried installing the ELANTECH and Synaptics touch pad drivers from the acer support site for my laptop.  However, after I restarted the computer I keep getting stuck at the screen right before where you put in your password (the lock screen?).  The only keys that seem to do anything are the function keys.  Is there any way to fix this?

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  • Ryanrr
    Ryanrr Member Posts: 831 Practitioner WiFi Icon
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    waggles,

     

    Are you able to press F2 when you first boot the notebook and enter the BIOS? If so, try using your arrow keys and see if they work. If your keys are not responding there, then I would suggest you contacting technical support in your region.

     

    However, if your keys are working, then you may need to restore the computer to factory defaults or try booting into safe mode and roll back to a previous save point when the notebook was working as there seems to be a software issue.

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