Notebooks & Netbooks

[hashim5003]

I have aspire v5-571 with oem windows 8 updated to win 8.1.

I cannot refresh or reset my laptop (error: there was a problem resetting/refreshing your pc).

Now what can I do to reinstall windows without loosing original windows. 

acer recovery management is not working either.

[IronFly]

You can try to re-install windows 8 and then update to 8.1 from BIOS.

after powering on your notebook, press ALT+F10 to enter recovery menu.

[hashim5003]

I have created a recovery drive on usb. 

I boot form the usb it takes to the advanced start up menu. When I try to reset windows it says "there was a problem resetting your windows"

[Acer-Cory]

I just want to add these, maybe you can help us with information about what process is failing where. Did you create the Windows image or was this made through another process?

Create the USB - http://acer.custhelp.com/app/answers/detail/a_id/26287

Recover from USB - http://acer.custhelp.com/app/answers/detail/a_id/27608

[hashim5003]

I have created a recovery drive usb and tried to reset pc again. it's giving me the same error: there was a problem resetting your pc.

[hashim5003]

I have acer aspire v5-571-6471 with factory installed windows 8 later updated to windows 8.1.

I wanted to reinstall windows, I tried to reset pc from pc sttings. it gave me error (there was a problem resetting your pc).

Then i tried to recover image of system made by acer backup manager right after i bought laptop, but at 54% it got stuck even after 8 hours it didn' t crossed 54%. I canceled and closed acer backup manager. this is where the problem came. none of the metro app are working now. when i try to install acer recoery management (which also stopped working) it gave error "Error parsing c:\windows......... 0xC00CE556 (it is somthing to do with .net framework)".

I have created the recovery usb by selecting 'copy the recovery partition from PC to recovery drive', it's not working either. giving same error (there was a problem resetting your pc.)