Notebooks & Netbooks

[mark72450]

Did all of that with no change. stopped in the same spot.

[JackE]

>>>Z:\IMAGES\POP0109L0OX00C0115.SWM >>>

>>>Z:\POP0109LO0X00C0115.SWN >>>

Not exactly the same spot unless this was a 'typo'? Assuming it was a typo, can you check the recovery disks for errors on another machine?

Jack E/NJ

[mark72450]

It was a typo how do i do that? and will it mess up my other computor?

[JackE]

I'm sorry! I didn't mean to try to install the recovery disk on another computer. I meant to check the integrity of the disk with chkdsk or scandisk or some other disk integrity scanner. 

Jack E/NJ

[mark72450]

oh sorry. It said it is a RAW drive and scandisk well not scan RAW drives.

[mark72450]

But I have tryed two deferant sets of recovery CD's

[JackE]

Yes, from your description, it seems more like a problem with the recovery disks than your machine since the two sets stop at the same place. There are a few ways we can try to get around this problem. The easiest is to see if you can make a USB boot recovery drive from the CD/DVD recovery disk raw/iso image using the Microsoft DVD USB download tool. Try to follow this video  http://www.youtube.com/watch?v=Z0r5p8nCrp8 and report back.

Thanks

Jack E/NJ    

[Acer-Cory · Accepted solution]

Hi Guys,

I asked our software team about this issue. There are 100% confident that there is not issue with the image. The image has been available for 4 years now and they validated the image sucessfully. I don't think that it's the recovery media itself as both copies have stopped in the same place.

A couple suggestions would be, make sure that everything is unplugged. We've seen printers among other things causing issues with recovery.

Secondly, make sure that the new HDD is partitioned into 1 partition. If that doesn't work, remove all partitions and try that.

Finally, there may be a bigger hardware issue with the MB or the connection from the MB to the HDD causing the issue.

Hope this helps,
Cory

[JackE]

Thanks Cory. Hope we hear from Mark on your suggestion.

Jack E/NJ

[mark72450]

Thank you all for your help. there was nothing pluged in to the Laptop and I checked all the ribons form the mother board to the hard drive checked the partions on the HD and nothing so it must be the mother board.