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hlmj1776
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put in system disk then got a circle that just spins but does not ask for disk one of recovery

I put the system disk in the computer, then it goes to eRecovery and just has a spinning circle but never asks for the first recovery disk. What do I do?

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Acer-Ryan
Envios: 696

Re: put in system disk then got a circle that just spins but does not ask for disk one of recovery

hlmj1776,

 

I am sorry to hear that your system is not performing the recovery with the discs you have. This can be an indicator or either bad recovery media or a bad HDD. I would recommend first obtaining another set of recovery media. If that still fails then I would recommend testing the HDD to see if it is defective or if you are under warranty contact our technical support team in your region.

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