Notebooks & Netbooks

[hbk]

this blue screen appears suddenly on my acer aspire 5742 and then i have to turn it off forcely to remove it. there is no other way to get rid of it. why is it happening ?? i have this laptop for 2 years and this is happening for the past few days.

please help me to solve it if anyone knows. thank you

[IronFly]

the BSOD gives you any error string?

can you post a picture of it?

[hbk]

yeah it shows some kind of an error but i dont have any picture yet. actually i turn it off soon after it appears.

i'll post it when it appears next time. 

[IronFly]

what's your OS?

probably you have the auto-reboot after an error, active.

you can disable it, so you can take a pic of error or report it better, but i need to know the OS.

[hbk]

first, thank you for your response.

i have windows 7...

my hard disk is almost full and my laptop often get stuck when different programs are open. i am thinking of upgrading to win8.

i'll post the pic of the blue screen error next time for better understanding.

[IronFly]

good.

byt he way check if automatically restart is enabled.

control panel - System - advanced system settings - startup and recovery

untick automatically restart

click OK

[hbk]

yes automatic restart was enabled. i disabled that.

now can you tell me why my pc gets stuck at different occasions , when more than one programs are running like chrome,explore etc.. also takes a long time for shutdown

is this ram issue? i have 2gb ram.

thanks

[IronFly]

for sure it's time to upgrade to 4gb.

but can be an HDD problem.

let's wait the first BSOD and check the reported error.

[hbk]

hi

i have faced the problem again. same blue screen appeared suddenly.

here is an image attached of that error

plz suggest something

[IronFly]

Can be a bad ram stick, chipset drivers failure or HDD problem.

first of all, try to update AHCI and chipset drivers from the Acer website:

http://us.acer.com/ac/en/US/content/drivers/3277;-;Aspire%205742

select the proper OS and then look for

AHCI

Chipset

download drivers and install them.