Notebooks & Netbooks

[Acer-Blayn · Accepted solution]

I am unaware of any BIOS update that would resolve your issue with your computer displaying a black screen. This would generally indicate a hardware problem that requires service. If your computer will not boot into the BIOS, or just boots to a black screen or black screen with a cursor, we recommend you contact your local support in your region, to inquire about service options.

[dkeyburn]

I have the same problem I turn on my acer tablet and it goes on but the screen does not...I called best buy where I bought it and they say just to look at it and not even knowing if they can fix the problem it would cost $130.00...I paid that on sale. Seems unfair to me...I had a warranty but expired in december....and never used the warranty for the whole year so I didnt renew it...I love my tablet and can not afford to get it fixed or buy another one....does anyone know what I can do???

Thanking you in advance...

Diane

[dkeyburn]

Again, I will say this is a tablet and yes it is a hardware problem which they say will cost 130.00 for service....when I paided 129.00 on sale with a 49.00 warranty that expired in Dec. without even taking advantge of the warranty. I can spend that...who else can I go to for this...I would even try to open the back myself becuase I think something fell out of place and connect it myself if I can...but I can not even get into the tablet...any ideas?

[JackE]

You can test the video adapter by getting an HDMI cable from Home Depot or Lowes and connecting to a TV with an HDMI port. Or connect an external VGA monitor to the VGA port. You may have to press the Fn + F5 or F6 keys simultaneously to toggle the external screens on and off.

If you see a screen on the TV or VGA monitor, your video adapter is probably OK. In this case, I would first try to re-seat the video ribbon connectors from the MB to the internal screen. You will probably have to remove the keyboard and screen bezel in order to remove and re-insert these connectors. Caution --- remove the battery and power supply when fiddling with these connectors.

Report back with your results.

Jack E/NJ

[ibram]

I got a blinky screen when truned on my acer e1-571 windows 8 was pre-installed. it's not a hardware issue because it boots find in safe mode and can not refresh windows because some files are missing , the installation media will provide them. So the only solution offerd to me is to pay to get the installation media and never got answer of why i can not access the hidden recovey partition with DISKPART Command or what soever method to create the media my self.

anyway it is a bad experience. it is the first and last time to buy acer product.

[JackE]

OK. Try this. Get into safe mode. Then, press and hold the shift key while re-starting windows. You should get into the Acer recovery mode from the hidden partition.

Report back with results.

Jack E/NJ

PS this message is for ibram, not for the others

[JackE]

For the others who still want to test their video adapter, try this.

Get an HDMI cable from Home Depot or Lowes and connect to a TV with an HDMI port. Or connect an external VGA monitor to the VGA port. You may have to press the Fn + F5 or F6 keys simultaneously to toggle the external screens on and off.

If you see a screen on the TV or VGA monitor, your video adapter is probably OK. In this case, I would first try to re-seat the video ribbon connectors from the MB to the internal screen. You will probably have to remove the keyboard and screen bezel in order to remove and re-insert these connectors. Caution --- remove the battery and power supply when fiddling with these connectors.

Report back with results.

Jack E/NJ

[dkeyburn]

TO EVERYONE....this is a tablet not a computer

[JackE]

Sorry dkeyburn. I thought the acer 5542 was a laptop?

Jack E/NJ

[ibram]

---

JackE wrote:

OK. Try this. Get into safe mode. Then, press and hold the shift key while re-starting windows. You should get into the Acer recovery mode from the hidden partition.

Report back with results.

Jack E/NJ

PS this message is for ibram, not for the others

---

Hi Jack Thanks. I did it this way and got the same message " Insert your installation or recovery media".

I would like to note that the hard drive contains 2 hidden partitions 1 is 400MB Recovery and the 2nd is 16GB Push Botton. So I would like to access the 2nd.