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Daniol71
Envios: 9
Solução aceita

Windows RE image can't be found


Hi, I have an Aspire V3-772G. I can't create a recovery drive anymore. I ran reagentc.exe in command-prompt and it's pointing to the correct recovery location, but Windows RE is disabled and for some reason I can't reenable it. Does anybody know how to fix this?

 

Here are some screenshots to help describe the problem

 

 

 

 

 

Established Contributor
philetus
Envios: 489

Re: Windows RE image can't be found

Did your lapyop come with Windows 8 and was upgraded To 8.1?

 

Try this:

https://neosmart.net/wiki/we-cant-create-a-recovery-drive-on-this-pc/#Case_3_Upgrade_to_Windows_81

Member
Daniol71
Envios: 9

Re: Windows RE image can't be found

It was upgraded to Win 8.1. I'll give this a go and post my results, cheers.

Member
Daniol71
Envios: 9

Re: Windows RE image can't be found

Just realized you have to buy the program, which I won't do since I don't even know if it works.

ACE Pathfinder
IronFly
Envios: 2.451

Re: Windows RE image can't be found

[ Editado ]

As you can notice, there are many Recovery partition on your HDD.

 

the 2 of around 400 Mb, are the windows created (1 windows 8 recovery, 1 windows 8.1 recovery)

the other one of about 17Gb is the Acer recovery partition, this is used by Acer eRecovery to re-install or reset to factory default your notebook.

 

So, what do you are looking for?

a simple recovery windows CD/USB media or create USB/DVD media installer?


If i was helpful, a KUDOS is appreciate and remember to mark "Accept as Solution" if you solved your problem.
I'm not an Acer employee. :smileyhappy:
Member
Daniol71
Envios: 9

Re: Windows RE image can't be found

Thanks, I thought that was weird too, but now I understand why there are three recovery partitions.

 

I'm trying to make a factory recovery drive through Acer Recovery Management. I just want to make a factory recovery (OEM recovery with Acer drivers and bloatware). So this is in the 17GB partition, which is partition 6. This is the partition that the recovery is pointing to.

 

However, in Disk Managment all the recovery partitions are marked as 100% free. Have they all been wiped?

ACE Pathfinder
IronFly
Envios: 2.451

Re: Windows RE image can't be found

Nope, not wiped, simply hidden, so the OS thought is 100% free.

 

 


If i was helpful, a KUDOS is appreciate and remember to mark "Accept as Solution" if you solved your problem.
I'm not an Acer employee. :smileyhappy:
Member
Daniol71
Envios: 9

Re: Windows RE image can't be found

Ok, so there shouldn't be any problems normally, right? Windows says I can't create a recovery drive because files are missing and regaentc.exe tells me that Windows RE is disabled and enabling it doesn't work, Windows says the RE image can't be found.
ACE Pathfinder
IronFly
Envios: 2.451

Re: Windows RE image can't be found

[ Editado ]

Probably the update to 8.1 messed up the partition scheme for eRecovery, so in my opinion that's the real problem.

 

check this thread:

http://www.eightforums.com/installation-setup/54058-windows-8-1-recovery-could-not-find-recovery-env...


If i was helpful, a KUDOS is appreciate and remember to mark "Accept as Solution" if you solved your problem.
I'm not an Acer employee. :smileyhappy:
Member
Daniol71
Envios: 9

Re: Windows RE image can't be found

Thank you very much, the solution seems to be in another thread, which was linked in the thread you posted. Here's the link.

 

http://www.eightforums.com/general-support/53334-could-not-find-recovery-environment.html

 

I have a few additional questions.

 

Which one of my 3 recovery partitions is Windows 8.1?

 

If I do a factory reset, will I go back to Windows 8 or 8.1?

 

Looking at the instructions in the link I posted (second post by topgundcp), would that reset my computer to fresh Windows install, or back to Acer factory settings?

 

Thanks in advance

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