Notebooks & Netbooks

[aboonah]

Replaced crashed HD in Aspire 6920 - Device Manager says that the Fingerprint Scanner (Validity Sensors (WBF) VFS201 cannot start. Maybe software? Driver is latest version. There is also a (!) on <Other Devices - Unknown device> My guess is that the two issues are related. Anyone suggest what's up?

[keith111]

 Control Panel ---> Troubleshooting ---> Hardware and Sound ---> Device/Hardware and Devices: Run troubleshooter and View Detailed Information. Follow suggestions and note resolved issues. Recheck for devices working properly (no exclamation mark symbol detected) .

[aboonah]

Thanks for the input, but no fix.

[keith111]

Check all settings in Control Panel ---> Devices and Printers : Right-click (secondary mouse button/Context contrl) on selected scanner.

If no: 

"Add a Device" from same Control Panel ---> Devices and Printers.

[aboonah]

OOPS...maybe I should not have called the hardware a "scanner." It's the fingerprint reader for user logon.

[keith111]

What does it say in Device Manager when you right-click on the "!" file(s)? "This device is working properly?"

[aboonah]

<What does it say in Device Manager when you right-click on the "!" file(s)? "This device is working properly?">

It says, "This device cannot start. (Dode 10)

That's after repeated removal, re-installs, etc. The driver is the most recent.

[keith111]

 Start ---> Programs ---> Acer ---> Bio-Protection ---> System Setup

Movie on how to setup the Acer Bio-Protection Fingerprint Reader

courtesy: AcerSupportEMEA 

[aboonah]

keith111 wrote: <Start ---> Programs ---> Acer ---> Bio-Protection ---> System Setup>

Acer folder does not exist.

When HD crashed it was unrecoverable and replaced with an SSD. There was no recover CD - Win7 Enterprise was installed and a driver search program used to find and restore/update drivers installed during Win7 installation. The drivers for the Validity Systems Inc fingerprint scan were found and installed...but apparantly software is missing...Win7 has the driver but doesn't know what to do with it.

[keith111]

Start --> Programs --> Acer --> Acer Recovery Management --> Restore --> Reinstall Drivers or Applications --> Contents --> Install Acer Bio-Protection**

After file install, close Recovery Management, see if you can now locate the file as before, and repeat the movie instructional

**(if Acer Bio-Protection file is not found in Recovery, click Start, and type C: in the search box there. Search the user files parenting the appdata files shown there. Move the file (not shortcut) to your Acer file).