Notebooks & Netbooks

[Steve2]

Ok Jack I bought this for my daughter to use in college reports research stuff just something to help her out. Anyway it appears it was taking some type of update and got shutdown. When she tried to restart it she got an error screen that asked if you wanted to start it up in safe moe , normal, etc., but it would not do anything beyond that. She brought it to me and I tried the erecovery and I selected factory delete any data and it started to go and after 30 minutes I got an error screen that said it needed the disks which I didn't have so I ordered them from ACER as it also had the HD replaced through warranty. Anyway got the disks and when I try to boot from the CD it only gives me the EXIT option non of the # above it and thats leaving it for hours.....wits end but now its getting personal as I have a quest to get this thing working.....thanks Steve

[JackE]

>>>I tried the erecovery and I selected factory delete any data and it started to go and after 30 minutes I got an error screen that said it needed the disks which I didn't have so I ordered them from ACER as it also had the HD replaced through warranty.>>>

Steve---Did you try to boot from the HD and do the Alt+F10 erecovery again since you got the disks? Sounds like the recovery partition on the replacement HD might not be complete so it's asking for the disks. Jack E/NJ

[Steve2]

I should have said I bought it in 2011 and had the HD replaced in the 1 year warranty period. Yes I have tried to do the erecovery from the HD with no success.

Is there a way of wiping the HD and start from scratch? Are the recovery disks that I got from ACER enough to load windows 7 back on?

[JackE]

Sorry. You may have another HD problem as I suspect the Acer erecovery DVD may be having a hard time reading it and simply stops. Accordingly, I suggest you try to take a look at the HD using a stand-alone partition editor such as the GPartEd freeware http://gparted.sourceforge.net/livecd.php .

This freeware is used to make a bootable USB stick a the partition editor program. If GPartEd also has a problem reading the HD, then you know you're gonna have to replace it again. HDs are fairly inexpensive these days from Amazon and probably with a much higher capacity than you've got in there now. 

Jack E/NJ 

[Steve2]

Will I be able to load windows 7 back onto the new HD with the erecovery disks?

[Steve2]

Is there a specific model HD I should be ordering?

[JackE]

Erecovery should reload the Acer version of Win7 on a new HD. Before recommending a new HD, please check to see what you have in there now by booting the laptop into the bios menu by tapping the F2 key at the Acer logo splash screen. It should list the HD mfr and model on the first screen of the bios menu.

Jack E/NJ

[Steve2]

Thanks Jack I will check that.

[Steve2]

Thanks for your help Jack I just installed my new HD and am reloading Windows. I just let it default on the Windows partition size but should I have specified a ceratin size?

[JackE]

>>> I just let it default on the Windows partition size >>>

Hi again Steve:

Good show! Default sounds right to me!  Did you try the Gnome partition editor or did you just bite the bullet? Which HD did you get?

Jack E/NJ