Notebooks & Netbooks

[Acer-Cory]

I'm going to send a private message, I'd like to get your Serial NUmber so I know a bit more.

[beachcrest]

I'm having the same problem, too

[warfrat]

I'm having the exact sanme problem with my acer aspire 5552-3691. I bought the recovery disks from acer and when all is siad and done it just stalls on installing office 2010. It was a trial version, if I remember correctly, but the recovery should take care of it.

SO, what is the solution? 

[beachcrest]

thanks for introducing me to "ALT + Home".  While it didn't solve the problem of the installation stall, it did allow me to carry on and use my Acer laptop.

[Acer-Cory]

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warfrat wrote:

I'm having the exact sanme problem with my acer aspire 5552-3691. I bought the recovery disks from acer and when all is siad and done it just stalls on installing office 2010. It was a trial version, if I remember correctly, but the recovery should take care of it.

SO, what is the solution? 

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We have a customers unit in the hands of our software team now. They've replicated the issue, and I'm working with them to figure out a solution that is easiest for everyone to do. The HDD of our sample unit here for testing is fine, however, write protection and other features are preventing it from reloading completely. We were able to clone the drive, remove the partitions and reload completely.

Again, I hope to have a more detailed solution as soon as possible.

[beachcrest]

with thanks to Acer Cory who put me on to using "Alt+Home" keys, you should be able to view a "normal" home page and move on from there.  Personally, I think Microsoft (which now charges for Office 2010) won't allow that portion of the recovery disks to load, thereby forcing you to lease its product.  I found a very acceptable alternative in Apache Open Office. 

[Acer-Cory]

Just to clear up, this in no way has anything to do with Microsoft. They aren't blocking this, and they can't possibly be blocking the installation. They would only be able to block the registration of the license to use the application, and that would be through the internet or over the phone.

Please review some of the eariler posts, jspinner and others have been able to remove the partitions, restarting the recovery process to fix this issue. I've asked our team to see if we can understand why this is happening in the first place, and is there an easier solution. I'm hoping to get that soon.

[Acer-Cory]

Our software team has come back after reviewing the unit ws brought into our repair facility. At this time, the fix is to go in and delete the partitions and use the recovery media to reinstall the OS completely.

I would suggest reviewing jspinner's instructions here on how to accomplish these steps: http://community.acer.com/t5/Notebooks-Netbooks/Recover-disks-freeze-at-Office-2010/m-p/222329#M3647...

[sburks5555]

THANK YOU SO MUCH to the Acer team who worked on my computer & fixed the problem! I would never have been able to do all of the technical things to repair it (delete partitions). I don't know what they had to do to fix it, but it is PERFECT now. I just can't thank you enough. I recommend raises for all of you!! 

[mgmsr29]

Hello community,

I had this same problem on my sister in-laws Acer. I found this post which proved to be a fix but I was annoyed at the prospect of deleting partitions etc. So I opened the AlaunchX folder to see if i could find a work around from the configuration settings.

I am just a shade tree computer guy. Graduated highschool is as far as my education goes. Taught myself how to work on PC's so anyone can do what I did to get the recovery to finish. It worked for me anyway. ok here is what I did:

1. pushed Alt+home

2. ctrl+alt+delete to open task manager

3. in task manager only AlaunchX was running so I selected the process tab then right clicked the AlaunchX process and a popup comes up.

4. select open file location with the file open I scrolled down to UserAlaunchX it is a (configuration settings text document)

5. double click the  UserAlaunchX you will see a listing of how and what order AlaunchX installs recovery items.

6. my install was stuck on number 18/38 so i scrolled down until I found action 18.

[Action18]
Module=MOD01A00DDEN0G0003
Path=c:\oem\preload\office2010
Type=APP
Reboot=
Delete=True
InstallPriority=500

changes I made

Module=MOD01A00EN0G0003

7. keep in mind I was not sure if this was going to work but I compared the lines above to the previous actions listing and noticed that compared to the previous action the office2010 string had a DD before the EN on the module line. The previous actions only had a EU not 4 letters. So I thought I would just delete the DD save the changes and reboot the computer just to see what would happen. I could always put the DD back in the line if it didnt do anything. Low and behold the computer went on to 19/38 and finished the recovery. My mindset was just to at least skip the office install and get the recovery done. As of this moment it boots up fine and as far as I can tell running good. Hope this helps someone.

seems like alot but I was trying to not miss any steps.