Notebooks & Netbooks

[Gabe1972]

I have a refurbished Aspire V5-122P-0889 that only had a thirty day warranty when I got it.  I received it through the eMachines floppy drive class action suit.  Nothing is wrong with the computer and it works great.  In fact, I've actually upgraded the hard drive to a Samsung 840 250GB SSD.  My question is this: I would like to find out what it was about this computer that required it to be refurbished.  Whether it was a problem, and if so, what problem, or if it was just sent back within an allotted time because someone didn't like it.  As I said, it's working wonderfully.  I have no complaints, and with the SSD, it's much more vibrant.  I am just curious as to what it was.  Does anyone have any idea how I could find out this information without having to buy a service contract or pay a fee to talk to someone?  Thanks in advance.     

[Acer-Cory · Accepted solution]

I can answer this for you at a high level and I believe it's the best answer we can provide on the subject. There is no information available as to why a specific unit was returned and then refurbished. I'm certain that internal Acer teams keep data and improve and reduce the return of products, but it's not information that I am provided or information that would be shared publicly.

A refurbished happens anytime the unit is opened, it could be a demo, a loaner for review, or a return to a retailer for whatever reason.

Hope this helps. I have a Samsung 840 Pro coming in today for a my new gaming rig, can't wait to get it loaded up

[Gabe1972]

     The Aspire didni't have a mark on it.  The only problem I did have was that the recovery partition was corrupted.  In the end it really didn't matter, though, as I have a universal Windows 8 installation CD from Dell for my Inspiron 15 laptop, and it just installs whatever version that the product key in the bios indicates.  Even though it's a Dell recovery CD, as long as the computer has a valid Windows 8 product key in the BIOS, I can use it on any 64 bit system I want, and it worked perfectly for the Acer.  I didn't want to spend the $45 to get the recovery USB from Acer.  I used the instructions from Microsoft to create a USB recovery drive with the user created recovery partition included, so I'm all set now.  I did find it odd that it came with a VGA cable for the convertor port rather than a LAN cable.  After all, the computer already has a monitor built in, but no LAN.  The LAN cable would come in much more handy as many people don't have a wireless connection.   

     The 840 Pro is the top of the line in the 840 series.  I have the regular 840 in the Acer and the 840 EVO in my desktop.  The EVO, though still being inexpensive, is quite a bit faster than the 840, though in real world apps no one would notice.  The Pro uses MLC, which is older, but faster and longer lasting than the TLC used in the 840 and 840 EVO.  If you are going from a regular old hard drive, you are sure to notice the difference.  Like I said, I used the regular 840 in the Aspire and it pepped it up considerably, though the processor is stil pretty slow.  Before I got the Aspire, I didn't even know they still made processors that were that low in speed.  LOL.  But I got it for free, and I can't complain about a free computer. 

     Thanks for the info.