Notebooks & Netbooks

[marcg]

I have a P645 running Windows 7 with a fingerprint reader.  Whenever I reboot the machine or attempt to return from hibernation, the fingerprint reader icon on the login page displays an hourglass for 30-60 seconds and the fingerprint reader is unusable during that time.  Once the hourglass disappears, the fingerprint reader works properly.  I can log in immediately after rebooting or resuming by typing my password; it would be great if I could do the same with the fingerprint reader. 

I've installed the latest versions of the BIOS (2.08) and the fingerprint driver (3.0.14.0).  Any suggestions for a fix would be gratefully received.

Thanks!

[Acer-Ryan]

marcq,

When coming from hibernation the use of the finger printer reader may be delayed because of the software is lower on the resume list and may explain why it takes so long to resume. I don't know of a way to prioritize when that software is resumed. I apologize but it does sound like the hardware is working.

Do you also get this delay when you do a clean reboot? If so, then I could only suggest a factory restore and see if the roblem persists. If this problem existed from day one then it may be a limitation of the software.

[marcg]

Hi Ryan,

Thanks for the response.  The problem occurs with a clean reboot, resume from sleep and resume from hibernation.  The machine has behaved this way since I first had the machine.  I called Acer support and they also suggested a factory restore.  Since that will take many hours of time including restoration of my apps and data, I will see if I can live with the problem.

Perhaps this is something that could be fixed with a driver or BIOS update, or an update to the Acer ProShield app?  I had a Dell laptop for the last several years with a fingerprint reader (Latitude 6430s running Windows 7), and the reader there had no delay.  It was ready to accept a fingerprint at the same time that it was ready to accept a typed password.