Notebooks & Netbooks

[Honoralexandria]

Hi! Hopefully someone can help me. I've tried many different things so far to fix this but nothing has worked yet.

I just got an Aspire ES1-511 out of the box today, and would like to adjust the touch pad settings. It's a bit sensitive among other things. When I go to Control Panel -> Mouse, there is no tab for the touchpad. I went to the Acer drivers page for this computer and both Elan and Synaptics are listed. I tried installing the newest driver of each (installing, rebooting, checking) but neither installation provided a tab w/ touchpad settings. 

Interestingly, when I go to Device Manager, there are seperate entries for mouse and for human interface and the human interface lists a touchpad, while the mouse lists, an "HID-Compliant mouse".  When I go to "Update Drivers" and "Browse my computer" for both of these devices, I can see the current driver is from REALTEK (???). 

I can see I'm not the only person to have some issues with the touchpad settings, but I can't find anything that quite describes what I've experienced so far. 

I've attached some screenshots for reference.

The computer is running Windows 8.1.

[brummyfan2]

Can you post the device manager snip showing Mouse, however, in the mean time try either Synaptics or Elantech drivers from acer support site:http://www.acer.co.uk/ac/en/GB/content/drivers

You should install the drivers to the Mouse and not the Human Interface.

[Honoralexandria]

Brummy, Here is the snip of the device manager showing the mouse. I attempted what you described before posting, and it did not work. To clarify, I first attempted to install the synaptic drivers from the acer website, installing to the mouse (not the HID), rebooted, and it did not work. I then restarted again, installed the Elantech drivers from the acer site, to the mouse, restarted, and it still did not change anything.

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brummyfan2 wrote:

Can you post the device manager snip showing Mouse, however, in the mean time try either Synaptics or Elantech drivers from acer support site:http://www.acer.co.uk/ac/en/GB/content/drivers

You should install the drivers to the Mouse and not the Human Interface.

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[Honoralexandria]

Forgot to include the snip...

 

[brummyfan2]

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Honoralexandria wrote:

Forgot to include the snip...

 

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Sorry, unable to view the snip, could you please update as a gif file, thanks.

[IronFly]

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brummyfan2 wrote:

Sorry, unable to view the snip, could you please update as a gif file, thanks.

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Must wait upload approvement.

[brummyfan2]

Try contacting Acer Support on Chat line or Phone them.

http://acer.co.uk/ac/en/GB/content/professional-service-contact

[Honoralexandria]

Sadly, the Acer "support" has been less than helpful. 

After being asked questions I already gave the answers too. The response was to "Refresh the System". A bit ridiculous considering this is how the system came out of the box. It shouldn't need the OS "refreshed" or restored. 

The support person, via chat, then said he would escalate me to level 2, but I had to register the computer(I already did), and then I would have to call support on Monday. 

So, now I have to wait until Monday to talk to someone else. Not impressed.

This isn't, or shouldn't be, a difficult problem to solve. SOmewhere, a driver wasn't correctly installed. I just need the details on where to install it. 

So while I wait until I can call support on Monday, is there anyone with any other suggestions???

Seriously disappointed in Acer. 

[IronFly]

Have you tried to uninstall the mouse?

on device manager, right click on mouse and choose uninstall, then reboot.

Probably the touch will not work after the reboot so it will be better if you have an USB mouse at your hand.

In Device manager check also about "hidden devices", click on "View" tab and choose "hidden devices", maybe the touchpad is hidden by the system.

[d0g]

I have exactly the same problem with an Aspire E5-411. The nice Chat person from India couldn't help me and I have tried everything, including the Synaptics site. I don't want to use a mouse. The touchpad should be usable and it isn't without a way to adjust the settings. Why isn't this obvious to Acer and why isn't there ANY information or a fix available??