Notebooks & Netbooks

[whazzup]

This is an ongoing repair.

Last Friday, I purchased a R7-572G, i7 with Nvidia card, from a retail shop in Singapore. 

I used the machine for 2 days with no issues. On the third day (Monday), I wanted to go into the BIOS to see what are the settings. I exited the BIOS without saving any changes. The next thing I knew, the machine wouldn't boot up, even though the power LED lighted up.

I went down to the retail store's service centre to request for an exchange the same evening. Upon receiving the 2nd unit. I tried the same thing. And similarly, it didn't boot up as well. The service guy saw that they have no more new units, and that I had to make a trip down the Acer's service centre.

Fine.

The next day (Tuesday), I did so. The technician tried swapping ram. Didn't work. I told him about the BIOS issue, that this is my 2nd unit, and I suspect a bug with the BIOS. He said he will reflect this to his superior.

Later on my way back to my office, I looked at the service request document and realised that he didn't really mention the persistent BIOS issue. I called the service centre. Another technician received the call. I repeated my belief about the BIOS issue. He said he'll update it in the service request.

Fast forward 2 days. After seeing my case updated as 'waiting for spare', the 'under repairs' for 2 days, this afternoon I received a call from a technician. He told me they could not fix the issue, and will send me a new one. I told him to hold on. And specifically test the BIOS for this 3rd unit. And call me back.

2 hours later, no call came. I phoned the service centre because I wanted to know if the issue could be solved. The technician finally called back and told me that this 3rd unit had the same issue as well and couldn't boot up.

Great.

NOW they finally see the issue and will be 'escalating' it to 'HQ'. Meanwhile, they've wasted 2 days on repairing a non existant issue.

Please. LISTEN carefully when your users talk to you.

And sorry for the rant, but it's really hard to feel good when you pay good money and get such problems in return. I'm still waiting to use my NEW purchase.

[pds]

Fwiw most of us are seeing the battery drain issue also.

It seems no matter sleep. fast start or hibernate, the battery slowly drains.  This could even be a problem with a full shutdown, haven't really tried that.

[-jan-]

Exactly same happened to me!

New unit, used just for an hour or so, then I went to BIOS, exited without saving... and that was it.

Black screen, does not respond to anything.

So I sent it back and I am expecting the new one.

It does not seem to be a problem with that.

However, after reading this, I am afraid that the same thing will happen again.

Any idea whether there will be a fix for this?

Like this, I am worried even to start using that computer when it is likely it will shut down for good once I enter the buggy BIOS. What a shame!

Any suggestions?

[qqqq]

Hi,

there is a Bios-update 2.04 now:

BIOS

Acer

1.Add NVIDIA GTX850M VBIOS.  2.Revise system can't boot when "Exit Discarding Changes" was selected in BIOS menu.

2.04

5.2 MB

2014/04/17

[Bitfox]

Hi,

Attention!

If you upgrade to this BIOS you will lose the VT-X setting in BIOS!

[vulture]

>If you upgrade to this BIOS you will lose the VT-X setting in BIOS!

Can someone from Acer confirm this? Why is this?

And what is the default setting now? Enabled or disabled?

Also an anyone confirm 2.04 indeed solves the problem...  Please?

[qqqq]

Hi,

which problem exactly to be solved  should anyone confirm?

And yes, if you mean this, 

2.Revise system can't boot when "Exit Discarding Changes" was selected in BIOS menu 

this problem is solved according a post in the german forum.

But I am not a Acer Guy. Acer should confirm this, of course...

[pds]

Not sure what v2.04 does (or doesn't do) but I've been running it for a couple months, no issues for me.  Love this laptop!

[Bitfox]

@vulture

It's so :-(

here the link:

http://community.acer.com/t5/Ultra-thin/Aspire-R7-572G-Finger-Touch-keine-Reaktion-in-obersten-ca-4/...

Perhpas there is an option to enabel th vt-x - any hint?

[vulture]

@Bitfox:

Strange thing is... I have v2.04 installed, but still I don't dare to go into the BIOS.

(also no direct need to do so)

VirtualBox is working with Genymotion (to emulate Android)

With Elementary OS (Linux) 32-bit

And with Linux Mint 64-bit

Vt-x is enabled in the settings, and no complaints from VirtualBox.

It does run slower than on my desktop, but that is a Desktop Core i5 which is way faster than my latop core i7,

for me it's workable.

So it seems enabled... Only thing is that the 'securable' tool says:

Hardware Virtualization

This processor does offer advanced hardware support for virtualization. However, while running under a 64-bit version of Windows this program cannot execute its 32-bit kernel code to determine whether Intel's VMX virtual machine extensions are being locked on, locked off, or neither. Since there's a chance that your system's BIOS may be deliberately disabling support for hardware virtualization (some do) you should re-run this program, if possible, with administrative privileges under a 32-bit version of NT, XP, or Vista. That will allow SecurAble to run a bit of kernel-mode code in order to determine exactly what's going on. (Note that you can also poke around in your system's BIOS to see whether you're able to find any references to "hardware virtualization" or "VMX", etc.

So I might want to check that... (no XP boot USB stick lying around...)

Technically there are ways to re-enable the BIOS setting by pathing the BIOS.

Some people did this in the past... 

In the end, I think Acer should re-enable this. Some people bought the laptop because of Vt-x support,

so it should be delivered...