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ronandjenn,
I am sorry to hear that your wife's laptop is not capable of powering on. A notebook may not power on for a few reasons such as; bad power adapter, mainboad, or another hardware issue.
I would first suggest removing the battery and trying another compatible adapter to see if it can power on. If it will not power on with a known working ac adapter, then it wold require service as there is a hardware issue. For service, please contact technical support in your region.
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