Notebooks & Netbooks

[Infected]

Hello
About two weeks ago, I delivered my laptop to Acer. Everything was going smoothly, until the return transport. I received an email saying that the laptop had been delivered to the DHL, with tracking number:[edited for privacy]. This had to be wrong I thought. I then checked the tracking system on DHL's website, seeing that as I said, they couldn't find anything from the number. However the number should be only 10 characters / numbers long. After contacting DHL, and telling them to search for a product with my address in, they couldn't find anything. I'd rather not call Acer Norway as it costs 1gbp (10nok) per minute, which is just a lot. Acer Norway does not provide any email support either, so I'm kind of lost here. Any ideas what to do?

[IronFly]

Try this tracking:

http://www.yodel.co.uk/wheres-my-parcel.aspx/

[Infected]

Thanks for the suggestion. However I get this error message:

Parcel reference is invalid, Postcode is invalid

[IronFly]

DHL

Typically the tracking code for DHL parcels is found underneath or above the barcode. The number will vary depending on the DHL service you're using - for example UK Parcels use a different code to the tracking code used for Euro Road.

DHL UK Parcels: A 10 Digit Number underneath the barcode on your Airway Bill.
DHL Euro Road: A 19 Digit Number starting with JJD on your Airway Bill.
DHL International: A 10 Digit Number underneath the barcode on your Airway Bill.

[Infected]

So this means that it's being transported by road? trailers? how do I track it? as it starts on JD. Thanks

[IronFly]

When was it sent to you?

[Infected]

It was shipped earlier today, about 8AM UK time.

[IronFly]

Wait until tomorrow morning and retry:

http://www.dhl.com/en/express/tracking.html

[Infected]

Alright, thanks for the help Really appreciated! :-)

[Infected]

It didn't really work...

JJD****************

[edited for privacy]