How can I retrieve my files if system crashes?

Options
Dboyer
Dboyer Member Posts: 2 New User
Yesterday I was deleting cookies when my computer froze. Now I can't even get on the desktop to retrieve my files. What can I do?

Answers

  • vvprad
    vvprad Member Posts: 246 Mr. Fixit WiFi Icon
    Options

    Tell us what happens when you turn on the computer. Is there any error message?

  • Dboyer
    Dboyer Member Posts: 2 New User
    Options
    It goes almost automatically into disk check. The one time it made it to the desktop it said one of my toolbars needed to be reinstalled due to corrupt files.
  • vvprad
    vvprad Member Posts: 246 Mr. Fixit WiFi Icon
    Options

    What's the OS installed on this computer? Windows 7, Windows 8?

     

    If Windows 7, try the following steps.

     

    Restart the computer and keep tapping the F8 key and select Safe Mode, see if the computer goes into the safe mode.

    If yes, try a system restore.

     

    If Windows 8, if the computer boots into Windows, try a IE reset.

    Open Internet Explorer

    Click on Tools and Internet Options

    Click on the Advanced tab, and then the Reset button.
    The reset will take effect the next time you open Internet Explorer.
     

    If the computer does not enter into Windows,

    Restart the computer 3-4 times and check if you get 'troubleshoot' option from where you can try a system reset.

This discussion has been closed.