Notebooks & Netbooks

[knightmre]

Hello,

I recently bought an Acer Aspire E5-471 US version. However, I am finding some trouble using the US keyboard. I am therefore looking for a solution to replace the keyboard to another version of it. However, when I opened the laptop, I haven't found any access to the keyboard. Anyone knows an issue to this problem and more importantly on where to buy another version of the keyboard ? Can I buy it from Acer ?

[philetus]

Here you go. https://www.youtube.com/watch?v=Bb6I0kPa2k4

[laurent_14]

Hello knightmre,

Could you indicate me the first ten characters of the serial number (see the label sticked on the lower case)?

The part is Top cover+keyboard (30~40USD.

Yes, you can request a quote and place an order from your Acer store in using the customer service form.

In the form:

1- You select in "Please Select a Subject: Other"

2- In "Describe the Problem:", you indicate the S/N.

3- Example:

    "Price request for the following spare parts:

     - P/N

     - P/N

     Etc"

You'll receive a quote by mail (pdf document). You can also phone them.

[philetus]

Or here:

http://www.ebay.com/sch/i.html?_from=R40&_trksid=p2050601.m570.l1313.TR0.TRC0.H0&_nkw=E5-471+keyboar...

[knightmre]

Hi, Here are the first 10 characters : NXMN6CF005

I'm sorry I should have added this precision : I bought the computer in Hong Kong and currently reside here for the end of the year. Does that change any of the procedure ? I called them two weeks ago, and they told me they were not providing this kind of service. Should I try again ? It seems like every care center should provide this kind of services ? 

Thanks for your answer,

knightmre.

[laurent_14]

Hello,

I didn't find your model. If you are sure it's an US keyboard, could you give me the color?

There are red, blue, white, black and perhaps silver. I give you some part numbers:

60.MQEN7.018 - KEYBOARD W/UPPER CASE ASSY US RED

60.MQGN7.018 - KEYBOARD W/UPPER CASE ASSY US BLUE

60.MQDN7.018 - KEYBOARD W/UPPER CASE ASSY US WHITE

60.MLQN7.018 - KEYBOARD W/UPPER CASE ASSY US BLACK