Notebooks & Netbooks

[Lerianis]

Okay, the issue I am having is just like the subject says. For some reason, even after installing the driver for the webcam in my E5-571-5552 computer, no flash webcam viewer and even the one Windows 7/8 application for webcam testing that I have found can use my webcam.

It is shown in the list as a webcam that can be used, but when I try to use it, the screen just stays blank.

Anyone have a fix for this issue? I have looked for a driver on the Acer support website and unfortunately they do not have a driver for the webcam for this model of computer.

[JackE]

Does device mgr show any errors or warnings?

Jack E/NJ

[Lerianis]

No, it shows that it is working properly (no yellow arrow on it in Device Manager) so I'm really mystified as to what is causing this issue.

Only thing I can think of is that the generic driver (it is using a Microsoft HD Webcam generic driver and has since the computer was bought) is not the correct driver for the webcam.

[JackE]

Have you tried http://www.official-drivers.com/installer/?seed=acer&cate=webcam&gclid=CN-gvbr6qcACFWoR7Aod7mgAWQ ?

Jack E/NJ

[Lerianis]

Um.... I'll be honest here, I believe that site is a scam and I'm not going to try it. Acer needs to post a direct link to a driver that works for this model notebook (I've talked with other people and they are having the same issue).

[JackE · Accepted solution]

Sorry. Don't blame you for being cautious. I'm usually the same way.

Try this link. Could be something simple like a permissions setting.  http://answers.microsoft.com/en-us/windows/forum/windowsrt8_1-pictures/windows-81-camera-app-not-det...

Jack E/NJ

[Lerianis]

Okay, now this is getting REALLY weird. It will work with the Windows 8.1 Camera App just fine. However, with any Flash app via the internet, it wil not work.

Tried in Internet Explorer, tried in Google Chrome 36 and 39, tried in Firefox and Waterfox, and even Opera 12 and Opera 23. In none of those will Flash webcam access work.

Beginning to wonder if there is a compatibility issue between Flash apps and the webcam only.

Edit: Okay, the webcam is working, it is an issue with Chrome/Firefox/Waterfox. Finally got it working with Opera 12 and 23 after doing the 'disable and then enable webcam' trick.

Put in a bug report to Google and Mozilla to have them fix this issue.

[JackE]

Congrats. Nice bit of detective work!

Jack E/NJ