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    • Driver problems for Aspire E5-521

    Member Posts: 2 New User
    in 2015 Archives

    Model: Aspire E5-521
    BIOS (UEFI) Version: ATI VGA VER015.042.000.002.000000
    Original Operating System: Windows 8.1
    New Operating System: Windows 7 64-bit
    Type of Issue: Could not locate Chipset Driver, PCI Device, PCI Encryption/Decryption Controller, SM Bus Controller, and USB Controller.

     

    Hi guys! I bought this unit last wk, and it was a bit sluggish for me. Thinking that it might be the OS, I changed it to Windows 7 64-bit, which is currently installed now. I have been having problems finding drivers for this. I have used the drivers found here -- http://us.acer.com/ac/en/US/content/drivers but I noticed that "Operating System" says "Windows 8.1 64-bit".

    Still, I used those drivers listed there. However, after installing those drivers, I still see yellow-exclamation marks on the following:
    - PCI Device
    - PCI Encryption/Decryption Controller
    - SM Bus Controller, and
    - Universal Serial Bus Controller

    I also noticed that after installing the drivers from this page, my machine is still sluggish Smiley Sad I really hope you could help me on this as I have been struggling since yesterday Smiley Sad Thank you all in advance.

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    Best Answer

    • ACE Posts: 18,413 Trailblazer
      Answer ✓

      Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager.
      If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

      Where you see the Yellow exclamation mark, double click it, choose "Details" tab, from the dropdown menu choose "HardwareIDs", click the first string and copy/paste it here.

      I'm not an Acer employee.

    Answers

    • ACE Posts: 18,413 Trailblazer
      Answer ✓

      Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager.
      If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

      Where you see the Yellow exclamation mark, double click it, choose "Details" tab, from the dropdown menu choose "HardwareIDs", click the first string and copy/paste it here.

      I'm not an Acer employee.
    • Member Posts: 2 New User

      Hi! Sadly, I've already done that. I've pasted the DEV and VEN IDs here, but it did not yield any results when I clicked on the link/page that follows after that. As of now, the only ones that are left without drivers are PCI Encryption/Decryption Controller and Universal Serial Bus Controller. I left them as they are since I don't see any problem leaving them without drivers (I assume). Thank you for the time, and I think I shall be marking this as solved for now. Smiley Happy

    • Member Posts: 3 New User
      Hello, I am the same, just installed Windows 7 on my new Acer E5-521G-68ZF is for a shop, I found all the drivers except those 2.
    • Member Posts: 3 New User
      PCI Encryption/Decryption Controller Hardware ID´s: PCI\VEN_1022&DEV_1537&SUBSYS_15371022&REV_00 PCI\VEN_1022&DEV_1537&SUBSYS_15371022 PCI\VEN_1022&DEV_1537&CC_108000 PCI\VEN_1022&DEV_1537&CC_1080 SM BUS Controller: PCI\VEN_1022&DEV_780B&SUBSYS_08651025&REV_42 PCI\VEN_1022&DEV_780B&SUBSYS_08651025 PCI\VEN_1022&DEV_780B&CC_0C0500 PCI\VEN_1022&DEV_780B&CC_0C05
    • ACE Posts: 18,413 Trailblazer

      Try this:

      http://global-download.acer.com/GDFiles/Driver/Chipset/Chipset_AMD_13.152.1006.0_W81x64_A.zip?acerid=635386826307565496&Step1=ALL-IN-ONE&Step2=ASPIRE&Step3=ASPIRE%20Z3-115&OS=ALL&LC=en&BC=ACER&SC=PA_6

      I'm not an Acer employee.
    • Member Posts: 3 New User
      Hello, again, thank you for the reply, I already installed the AMD chipset drivers, so its something that I am missing here.
    • ACE Posts: 18,413 Trailblazer

      PC decryption is part of the chipset package.

      I'm not an Acer employee.
    • Member Posts: 3 New User

      my problems: ETHERNET CONTROLLER:

      PCI\VEN_10EC&DEV_8168&SUBSYS_08651025&REV_12
      PCI\VEN_10EC&DEV_8168&SUBSYS_08651025
      PCI\VEN_10EC&DEV_8168&CC_020000
      PCI\VEN_10EC&DEV_8168&CC_0200

       

      NETWORK CONTROLLER:

      PCI\VEN_14E4&DEV_4365&SUBSYS_E07E105B&REV_01
      PCI\VEN_14E4&DEV_4365&SUBSYS_E07E105B
      PCI\VEN_14E4&DEV_4365&CC_028000
      PCI\VEN_14E4&DEV_4365&CC_0280

       

      Acer aspire E5-521-39B4

    • ACE Posts: 18,413 Trailblazer

      realtek ethernet:

      http://www.station-drivers.com/index.php/downloads/func-download/1214/chk,59b1ea3279b0ff6447d412c82344e409/no_html,1/

       

       

      Broadcom wireless:

      http://station-drivers.com/index.php/outils/func-startdown/1143/

       

      I'm not an Acer employee.
    • Member Posts: 3 New User

      Thanks!

      And now other problem Smiley Sad

       

      Wirelles not work at all..What to do?

       

      1x11b/g/n Wireless LAN PCI Express Half Mini Card Adapter

      PCI\VEN_14E4&DEV_4365&SUBSYS_E07E105B&REV_01
      PCI\VEN_14E4&DEV_4365&SUBSYS_E07E105B
      PCI\VEN_14E4&DEV_4365&CC_028000
      PCI\VEN_14E4&DEV_4365&CC_0280

    • ACE Posts: 18,413 Trailblazer

      the second link i posted must work, the hardwareID string is listed on:

      broadcom_wlan_7.12.39.12-11\Win7\Driver\Win7\WL\bcmwl6.inf

      I'm not an Acer employee.
    • Member Posts: 3 New User

      And wireles why not work at all?

      What can i do?

    • ACE Posts: 18,413 Trailblazer

      Try to install drivers manually from the path i gave you.

      I'm not an Acer employee.
    • Member Posts: 3 New User

      Hello,

       

      I bought Acer Aspire E5-521 and it has windows 8.1 x64 operation system.

      I downgraded to Windows 7 x64 operating system.

       

      I did all of windows 7 drivers except Synaptics Touchpad driver.

      I searched on internet and tried a few synaptics touchpad drivers but not successful.

       

      My touchpad is working but I can't use multigesture options.

      I mean; I can't scrool a page or I can't zoom in/out any photo on touchpad.

       

      There is not any exclamation mark or problem on my device device manager.

       

      Can u help me how can I solve this problem and install correct driver.

       

      I am waiting ur solutions.

       

      Thank you.

    • Member Posts: 1 New User

      sir can you helpme to install and universal serial bus controller driver for my aspire e5 411 ? i hope you can give me some solution.. thanks in advance

    • ACE Posts: 18,413 Trailblazer

      E5-411 has Intel chipset:

      http://station-drivers.com/index.php/outils/func-startdown/1207/

       

       E5-521 chipset, i would try this:

      http://www.station-drivers.com/index.php/downloads/func-startdown/1215/

      I'm not an Acer employee.
    • Member Posts: 1 New User
      could you possibly help me as well? Im having the same issue with multiple drivers. here are the hardware id's for them.. This is for the same model laptop with window 7 USB\VID_04CA&PID_2009&REV_0112 USB\VID_04CA&PID_2009 PCI\VEN_10EC&DEV_8168&SUBSYS_08651025&REV_12 PCI\VEN_10EC&DEV_8168&SUBSYS_08651025 PCI\VEN_10EC&DEV_8168&CC_020000 PCI\VEN_10EC&DEV_8168&CC_0200 PCI\VEN_14E4&DEV_4365&SUBSYS_664511AD&REV_01 PCI\VEN_14E4&DEV_4365&SUBSYS_664511AD PCI\VEN_14E4&DEV_4365&CC_028000 PCI\VEN_14E4&DEV_4365&CC_0280 PCI\VEN_10EC&DEV_5287&SUBSYS_08651025&REV_01 PCI\VEN_10EC&DEV_5287&SUBSYS_08651025 PCI\VEN_10EC&DEV_5287&CC_FF0000 PCI\VEN_10EC&DEV_5287&CC_FF00 PCI\VEN_1022&DEV_1537&SUBSYS_15371022&REV_00 PCI\VEN_1022&DEV_1537&SUBSYS_15371022 PCI\VEN_1022&DEV_1537&CC_108000 PCI\VEN_1022&DEV_1537&CC_1080 PCI\VEN_1022&DEV_7814&SUBSYS_08651025&REV_11 PCI\VEN_1022&DEV_7814&SUBSYS_08651025 PCI\VEN_1022&DEV_7814&CC_0C0330 PCI\VEN_1022&DEV_7814&CC_0C03 PCI\VEN_1022&DEV_780B&SUBSYS_08651025&REV_42 PCI\VEN_1022&DEV_780B&SUBSYS_08651025 PCI\VEN_1022&DEV_780B&CC_0C0500 PCI\VEN_1022&DEV_780B&CC_0C05
    • ACE Posts: 18,413 Trailblazer

      First of all, check your HardwareID with other posted here....just a little seach, c'mon.

      I'm not an Acer employee.

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