Notebooks & Netbooks

[aupetter]

Hello! I bought me an Acer Aspire V3772G few days ago. The last days I have got Driver_Power_State_Failure 3-4 times every day The minidump says the error is from ntoskrnl.exe, adress: ntoskrnl.exe+5A440

Anyone knows a way to solve this problem?

[HK53T]

have you attempted to Reloading your Acer computer to see if fixes issue

[JohnnyFive]

Hi aupetter,

I also bought a V3-772G a few days ago (the one model with 32 GB RAM, GTX 760M, 256 GB SSD and 1 TB HDD) and it also crashes every few hours with the exact same error address (ntoskrnl.exe+5A440), most often caused by an IRQ_NOT_LESS_OR_EQUAL error and once by a SYSTEM_SERVICE_EXCEPTION error. I noticed that the crashes occur especially when playing a full HD video using Acer's clear.fi Media player or VideoLAN Client or when watching a YouTube video in Chrome browser (with hardware acceleration enabled).

Unfortunately, I have no clue what the problem could be, because I already checked the RAM using MemTest86+ 4.2 overnight for errors, reinstalled the Intel HD Graphics driver (same version, though), checked GPU temperatures while running 3DMark and FurMark (never exceeded 65°C), and I uninstalled the anti-virus software. The last step I performed about one hour ago, was upgrading the BIOS from version 1.05 to 1.06. Since then, I had no crash so far, even though VLC is playing a full HD video in the background since booting Windows after the BIOS upgrade. So, perhaps, this was the solution. I'll keep you updated if not.

JohnnyFive

[JohnnyFive]

As promised, here is my update. My V3-772G just crashed again. This time with a SYSTEM_SERVICE_EXCEPTION while I was playing WarCraft III. 

According to the mini dump, the crash address once more was ntoskrnl.exe+5a440, but this time caused by Microsoft's DirectX Graphics MMS driver dxgmms1.sys at address dxgmms1.sys+41468. (The last 7 crashes before the BIOS update were caused by ntoskrnl.exe itself.)

I really don't know what else I could do to solve this problem. I invested a lot of time and spent a lot of money for a new notebook which turned out to be too unstable for doing serious work, for playing games or even for watching movies. 

Does anybody with the same problem have found a solution meanwhile? If so, please share it with us. Thanks.

JohnnyFive

[JohnnyFive]

Just in case tthe memory dump of my last mentioned crash is of any help to anybody, here it is:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005
 
FAULTING_IP: 
dxgmms1!VidSchiSubmitCommandPacketToQueue+200
fffff880`04482468 48a12003000080f7ffff mov rax,qword ptr [FFFFF78000000320h]
CONTEXT: fffff88018b00920 -- (.cxr 0xfffff88018b00920)
rax=fffff88018b01240 rbx=fffffa801c969400 rcx=fffff88018b01240
rdx=0000000000000000 rsi=0000000000000000 rdi=fffffa801a71dc00
rip=fffff88004482468 rsp=fffff88018b01320 rbp=0000000000000000
r8=0000000000000000 r9=000000000000000f r10=0000000000000000
r11=0000000000000000 r12=fffffa801c959000 r13=fffffa801c969400
r14=fffffa801aabac70 r15=fffffa801aabac01
iopl=0 nv up ei pl nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00210202
dxgmms1!VidSchiSubmitCommandPacketToQueue+0x200:
fffff880`04482468 48a12003000080f7ffff mov rax,qword ptr [FFFFF78000000320h] ds:002b:fffff780`00000320=0476440100000000
Resetting default scope
 
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
 
BUGCHECK_STR: 0x3B
 
PROCESS_NAME: war3.exe
 
CURRENT_IRQL: 0
 
LAST_CONTROL_TRANSFER: from fffff88004486119 to fffff88004482468
 
STACK_TEXT: 
fffff880`18b01320 fffff880`04486119 : 00000000`00000001 fffffa80`1aabaf10 00000000`00000000 fffff880`18b01b20 : dxgmms1!VidSchiSubmitCommandPacketToQueue+0x200
fffff880`18b01390 fffff880`04335987 : fffff880`18b01530 fffff880`18b014f0 fffff880`18b01b20 fffff8a0`099bc070 : dxgmms1!VidSchSubmitCommand+0x361
fffff880`18b013f0 fffff880`04386502 : fffff8a0`0aa943b0 fffff880`18b02460 fffff880`18b02570 00000000`00000000 : dxgkrnl!DXGCONTEXT:ubmitPresent+0x537
fffff880`18b019b0 fffff880`04334c57 : fffff8a0`08c78000 fffff880`18b02440 fffff8a0`099bc010 fffff8a0`099bc010 : dxgkrnl!DXGCONTEXT:resent+0x1eb2
fffff880`18b023e0 fffff803`d84c6453 : fffffa80`1a7c6780 fffffa80`1a7c6780 00000000`7ffdb000 00000000`00000020 : dxgkrnl!DxgkPresent+0x2e7
fffff880`18b02b00 00000000`76f7c85a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0008dfb8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76f7c85a

FOLLOWUP_IP: 
dxgmms1!VidSchiSubmitCommandPacketToQueue+200
fffff880`04482468 48a12003000080f7ffff mov rax,qword ptr [FFFFF78000000320h]
SYMBOL_STACK_INDEX: 0
 
SYMBOL_NAME: dxgmms1!VidSchiSubmitCommandPacketToQueue+200
 
FOLLOWUP_NAME: MachineOwner
 
MODULE_NAME: dxgmms1
 
IMAGE_NAME: dxgmms1.sys
 
DEBUG_FLR_IMAGE_TIMESTAMP: 50eceb02
 
STACK_COMMAND: .cxr 0xfffff88018b00920 ; kb
 
BUCKET_ID_FUNC_OFFSET: 200
 
FAILURE_BUCKET_ID: 0x3B_dxgmms1!VidSchiSubmitCommandPacketToQueue
 
BUCKET_ID: 0x3B_dxgmms1!VidSchiSubmitCommandPacketToQueue

[arekp]

Hi, did you find solution for that. I bought this model a fey days ago  and I'm facing similar problem.

My operating system is Windows 8.1. Freezes occure in random circumstances(during login to the system, during normal work). Almost always I can reproduce the problem doing refresh of available software in control panel/device manager (or similar name - I don't have English version of Windows).

I'm currently running bios version 1.12. On Acer's official site there is newer version 1.13 available. Should I upgrade bios? What if system freeze (driver_power_state_failure) will occure during this process? Is it safe to update bios or should I return laptop to shop?

[arekp]

 but I forgot to mention (I dont know if it is important) that I have Win8.1 installed on plextor m5m 128gb ssd drive.

[linus]

Hi arekp,

I have exactly the same problems you are describing: Win 8.1 is freezing often when trying to login, then I see a DRIVER_POWER_STATE_FAILURE.

Have you found out, what the problem was?

I would be very thankful, if you can give me a hint. At the moment I guess it is something related to the SSD. I also use a SSD, an OCZ Vertex 4 128 GB. Additionally I updated the Bios already to 1.13 (which does NOT solve the problem) and I need to set the bios mode to legacy, since in UEFI mode, my Win 8 DVD was not booting... Additionally I updated all drivers with the latest available at acer support download page. But I have still the problem. My next step would be probably to replace the SSD and hope the best...

Best Regards

linus

[linus]

I replaced the SSD with an Samsung 840 EVO 250 GB. Additionally I reinstalled Windows 8.1 and switched BIOS mode to UEFI. Unfortunately the sam Error appeares again: Driver_Power_State_Failure

Any advice?

[linus]

I found a hint at the HP support website, where other people having similar problems. It seems the NVIDIA driver often give people trouble. So I didn't use the one from the Ressource CD coming with the Aspire V3-772g and also NOT the one from acer support Homepage, but I download and installed the latest available from NVIDIA for the 760M. I will test the next two days and keep you up-to-date.