Notebooks & Netbooks

[davel1]

Aspire 5750-6414

DVD drive: Pioneer DVR-TD11RS

The above Optical drive will not recognize inserted media.  Device driver tells me the device is functioning properly, and it seems to look for the disk when I install one, but it never finds it. 

Any troubleshooting suggestions welcome.

I do suspect it's a hardware failure though.  Where could I find a replacement for this drive?

Thanks,

Dave

[Sharanji]

hi...

You may run this Microsoft fix it tool and check if the issue is resolved.
FixIt tool for windows 8   FixIt tool for windows 7

You may also check by refreshing the CD drive drivers.

Open device manager, expand CD drive > click on the cd drive name > Right click and uninstall it.

Then click on Action > scan for hardware changes, the CD drive will be restored automatically.

You may please remember to use Kudos  and select Accept Solution  if your issue is resovled.

[davel1]

Thanks for the reply Sharanji.  Tried both fix-it and driver uninstall/reinstall.  Neither helped.

[oppforce]

Well i would try this:

Put a dvd disk or a cd disk and leave it in and then restart the computer and in the start if it does not scan it then i will say your dvd drive is not working how it should.

Regards Zee

[davel1]

The drive appears to look for a disk, but doesn't find it. 

[oppforce]

Hello again

Try to add a disk that has some stuff on and put it in and restart the system with it.I usaly do that on a old laptop and it works.

Regards Zee

[davel1]

Used my turbotax disk.  No go.

[oppforce]

Try this

Start the Run Command Prompt

Type in "regedit" without the parrenthesis then click ok

Go to HKEY_LOCAL_MACHINE

Then SYSTEM

Then CURRENT CONTROL SET

Then CONTROL

Then CLASS

Then find {4D36E965-E325-11CE-BFC1-08002BE10318}

The whole thing looks like this:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Then delete the upper and lower filters....

Restart the computer and try if it will work

Regards Zee

[davel1]

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro

l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

No upper or lower filter listed under that key. 

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"Class"="CDROM"
"ClassDesc"="@%SystemRoot%\\System32\\StorProp.dll,-17001"
@="DVD/CD-ROM drives"
"IconPath"=hex(7):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
  74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,69,\
  00,6d,00,61,00,67,00,65,00,72,00,65,00,73,00,2e,00,64,00,6c,00,6c,00,2c,00,\
  2d,00,33,00,30,00,00,00,00,00
"Installer32"="storprop.dll,DvdClassInstaller"
"EnumPropPages32"="storprop.dll,DvdPropPageProvider"
"SilentInstall"="1"
"NoInstallClass"="1"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0000]
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
"DriverDate"="6-21-2006"
"DriverVersion"="6.1.7601.17514"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

[oppforce]

Hello again

Its very strange,usaly this would help the stuff.

Regards Zee