05-30-2013 02:10 AM - last edited on 05-30-2013 02:39 AM by ElizabethS
my acer crystal eye web cam is not working, all I had to do when I got this computer was to go into my start botton where all of my programs was and click on ther webcam and take a picture,now I can not,I would lke to know how I can fix it.
05-30-2013 05:46 AM
Try going to...control panel...hardware and sound...under devices and printers enter device manager...when device manager loads select the "imaging devices" and enter...there is a tab that will tell you whether it is working correctly or not...there are options to update the driver in the driver tab.
06-19-2013 11:05 PM - edited 06-21-2013 05:55 AM
I tried this and it says OK for USB1. My problem is that when I press the ICON for bringing up Crystal Eye the screen comes up and then disappears before I can do anything.
I tried and downloaded program from Acer Website. Program still won't copen up.
Any help would be appreciated.
07-15-2013 09:40 PM
I have an Acer Aspire laptop 5250-BZ669.The Webcams on the Windows Live Movie Maker and the TOUT ones work,but the Crystal Eye Webcam doesn't.I would press the Start button.I have on the left-hand corner a list of items including the Windows Live Movie Maker and the Acer Crystal Eye Webcam.I press the Crystal Eye Webcam icon for it to come on.I would get a message saying that the Webcam has stopped worrking properly.I get another message saying that Windows is trying to find a solution to the problem.Below it ,it says Close message.Why is it doing this?
12-12-2013 08:48 AM
This is the second Acer laptop I've had that has had problems with the Crystal Eye Webcam functioning.
Normally after a few months, it sh** the bed and no matter how many of those weak Suryin drivers you install it never works again.
I'm tired of this crap.
I want a solution to make the camera work.
I paid for it to work...and each time, it craps out.
My next purchase will not be an Acer, if I can't have a simple solution to this problem.
The cam works fine...and the next day...crap. Sometimes it comes back, like a ghost...and then crap.
C'mon Acer. Surely you can do better than this?
12-12-2013 08:50 AM
You need to specify what operating system you are working with.
None of the "places" you describe are available in Windows 7.
If your "help" is for Windows 8, then you need to say that.
01-16-2014 02:00 AM
Hi all, first time on forum so apologies for any “newb” errors. Hopefully this fix will work for some of you.
The problem I had was that a message appeared saying “acer webcam not found” when trying to load the crystal eye webcam software.
To fix it, first download the latest acer crystal webcam application from the acer support site for your machine. Do not install yet, it wouldn’t let me anyway as it could not find the webcam needed to install.
Second, open the device manager by going to control panel – device manager, or win7 users can type device manager in to the start menu and it should appear.
Third, the webcam is tied internally to the usb ports. Expand the Universal Serial Bus controller tab and locate the USB Root Hub. There may be more than one. Right click these and disable them. A warning may appear that a restart is required but only restart when you have disabled all the USB Root Hubs in the menu. Unfortunately, this may disable any external usb keyboards and mice so beware.
Forth, Restart the machine and go back to the device manager and back to the USB Root Hubs, Right click and enable them. Right click again and this time click scan for hardware changes, just in case.
This process brought back the webcam to the device manager list and I was then able to install the latest version of the Crystal Eye Webcam software and use the camera! It appeared under an Imaging Devices tab further up the list in device manager.
Not sure why this worked for me, im guessing it had the same effect as unplugging and plugging it back in, as if it was an external device.
Not sure as to why it went in the first place, I did install a virtual usb port for a remote office application that could have affected it but im not sure.
Hope this helps. The image below shows the device manager with the webcam and the usb root hubs (when fixed).
01-17-2014 12:21 AM
To get the Acer Crystal Eye WebCam working again,here's the solution:Click Start.Go find Acer Recovery Program.Go to Acer Recovery Program.It will take you to Autorun.Go to Contents.Find Acer Crystal Eye WebCam.Click on the install.It will take you to Install Shield.Do what the instructions say.I thought about it as a guess.I guessed right.I tried the Crystal Eye WebCam.It works.I got my WebCam back.
Acer wants to innovate with you! Share your ideas for new or enhanced Acer products and services.