Notebooks & Netbooks

[philipgreenwich]

I have an Acer Aspire Timeline U and all of a sudden cannot connect to the internet.  

When I go through the troubleshooter, it says there is a "problem with wireless adaptor or access point".  

I've tried Fn F3 several times, disabled and enabled the adaptor and done system restore.  Not sure where to turn next.

[finlux]

Hi Philip

I presume you've tried connecting other wireless devices to your router - just to rule out a problem with it?

It's a bit drastic, but the only way to rule out componant failure, is to back up and do a full system recovery. If it STILL refuses to work, then the wireless adaptor will have failed.

[Inspiration101]

I would first use the device manager to uninstall the WLAN card and reinstall to see if this resolves the problem. 

Failing that, as advised by Finlux do a complete system restore (having backed up your personal files first).

Good luck !

[philipgreenwich]

Thanks

I also went onto Acer Chat tthis morning and they also recommended system restore (I'd done the uninstall/install bit).  Trouble is I've been stuck on "setup is starting services" for the last 8 hours.  A light is still pulsing so I'm reluctant to intervene....unless there is something I should be doing?

[finlux]

Hi Philip

It sounds as if the "restore" bit went wrong. What you'll need to do is to start again (sorry!).

Either restart, then at the Acer logo screen press ALT & F10 to access the eRecovery program, or boot from the recovery disks (if you made them). This should now reinstall Windows correctly.

[philipgreenwich]

It is probably not the done thing to reply to yuor own post but things have moved on.

This morning I have chatted further with Acer and (since it can't be recovered using Alt F10), they conclude that my unit is corrupted.  Yesterday I had a working laptop with a wireless issue, now, after following their advice, I have nothing!

Are there any tricks anyone knows to get this thing back into life??

[finlux]

If you've made recovery disks - try booting from them. It might only be the eRecovery partition at fault. If you've not made them, they can be bought from Acer support.