Posts: 1

Can't turn on bluetooth since windows 8 update



I upgraded my acer aspire 5755G-9417 to windows 8.


First time I want to use bluetooth, I go to the search menu on the right of windows and I look for bluetooth. I find "change bluetooth settings" so I open it, I make my computer visible and I activate bluetooth. No problem at all.
(Except that my FN + F3 key doesn't allow me anymore to turn of bluetooth, only wifi is left over).


Next day, I want to go to the same procedure again, but that doesn't work anymore. I can still find the "change bluetooth settings" in the search but when I clic on it it doesn't open.

I find out I should go to change PC settings and turn on bluetooth there under the wireless tab, but there is no bluetooth.

I went to the acer website and downloaded the bluetooth driver for my notebook under windows 8. Found two of them : Bluetooth Atheros and Bluetooth Broadcom. Broadcom can't install because it detects no plugged bluetooth device, Atheros seem to work though. Now Bluetooth appears in the settings but I still can't turn it on, it is all greyish.

I tried everything I could and I have no clue on how to solve it.


I also tried a system recovery back to when I just changed to windows 8 but it didn't help.


Can someone help ?





(I am sure my computer has bluetooth as I used it a lot under windows 7).

Acer Technician
Posts: 6,351

Re: Can't turn on bluetooth since windows 8 update

Unfortunately, the only suggestion I will be able to make is to return the system to the shipping operating system, Windows 7, and make sure that the hardware works there.

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Posts: 1

Re: Can't turn on bluetooth since windows 8 update

i've the same issue...

it's impossible that i can't use the bluetooth after upgrading to windows 8...what a mess!

there is nothing to do? with some driver installation or an acer software made for?

please give us a solution!

Posts: 819

Re: Can't turn on bluetooth since windows 8 update

I'm sorry that the two of you are having this problem. Your laptops are desgined for Windows 7, and although I love windows 8, your systems are not designed for it. When you upgraded to 8, you lost your drivers, which are designed for your equipment AND Windows 7. The Windows 8 drivers you installed are not identical to that first set of drivers.


You can try to re-install Windows 7. You can take your machine to a reputable computer shop to see if they can get Bluetooth going. Or you can go on the internet some other way.

Hope this helps.
Posts: 1

Re: Can't turn on bluetooth since windows 8 update, including 8.1

Same problems here; cannot enable Intel Centrino N-6205 controller for Bluetooth ops.

I did download the latest applicable Intel drivers and Wireless mgmt tools, but to no avail.


Also, may I add, that since upgrading to Windows 8 and later 8.1 the Acer Aspire 5755G hangs when doing automatic maintenance tasks; when I start Windows maintenance manually everythings works well.

I went back to the store where I bought the Laptop, I called Acer, the only thing they tell you is to re-install Win7.


Well, I will remember that when I buy my next set of laptops.


Remember, folks, YOU HAVE A CHOICE IN THE STORE!!!!



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