Notebooks & Netbooks

[menela]

hi,

Bluetooth in acer e1-510 with last artheros driver 10.0.0.276 doesn't work fine with mouse bluetooth microsoft comfort sculpt mouse.

bluetooth driver 8.0.1.314 Qualcomm Atheros Communications.

System windows 8.1 update 1, celeron n2820, 4 gb ram.

[Acer-Ryan]

menela,

I am sorry to hear that you are not able to get your bluetooth mouse to work with the notebook. If you feel that the driver is the problem, I noticed you are using 10.0.0.276 and we have a more up-to-date driver 12.0.0.6900 available for download for Windows 8 64-bit.

I understand that you updated to Windows 8.1 but this driver should work. If this driver does not work, the only other option is to restore your system to factory default setttings, then test it with your bluetooth devices to see if it detects and connects.

Here are some videos / articles on how to enable and connect bluetooth in Windows 8 / 8.1:

Windows 8 - http://acer.custhelp.com/app/answers/detail/a_id/26608

Windows 8.1 - http://acer.custhelp.com/app/answers/detail/a_id/32027

[menela]

I've wrote that my bluetooth hardware is an Qualcomm Atheros Communications

USB\VID_0489&PID_E078&REV_0001,PCI\VEN_168C&DEV_0036&SUBSYS_E07F105B&REV_01

Qualcomm Atheros AR956x Wireless Network Adapter


You invited me to install the driver of Broadcom     Bluetooth Driver     12.0.0.6900 for w8 when I've got w8.1 update 1 ?

Default driver had some issue, by default this pc had w8.1.

Thank you.

[IronFly]

Try this, Atheros 10.0.0.287:

http://www.atheros.cz/atheros-wireless-download.php?chipset=83&system=7

You must manual update drivers.

on Device manager, double clich your Atheros BT card, choose "Driver" tab, click on "Update driver", "click on "browser my computer for driver software", point to the folder where you unzipped the file, click on next.

[Acer-Ryan]

I apologize as I did not see the vendor on the driver version I suggested. The above suggestion may work, however it is not a listed driver on our website and cannot gurantee that it will work. If you are still having problems, please contact technical support in your region.

[menela]

I just install Atheros 10.0.0.287, and now I'm testing, in a few days I tell you if it will sove the issue, thank you.

But I scan in the website that I've Atheros wifi and bluetooth device and for bluetooth hasn't a new driver ( 8.0.1.314 as the mine).

[menela]

No, the mouse loses the connection again.

[IronFly]

No more ideas.

Sorry.

[menela]

Now I unistall the usb bluetooth driver, and windows 8.1update 1 has install microsoft driver 6.3.9600.17093

BTH\MS_BTHBRB.

I'm in testing it.

[IronFly]

Good try, sometimes windows 8.1 default drivers are better than manufacturers.