Notebooks & Netbooks

[Jasmine423]

I'm hoping I can get some help. I got a message stating my computer would shut down in 5min for an upgrade. It did so and I could see the percentage rising of the upgrade being completed. I was then directed by the laptop to log in to my profile but my screen is completely black. I have an Aspire E 11. If I press the clt+alt+del the task manger pops up. So the computer works it's my screen that's black. Any help would be greatly appreciated!

[IronFly]

This happens because windows auto installed new VGA drivers and it messed up the setup during reboot.

let's try the quickest way:

ctrl + alt + delete > Task Manager > Run new task > control panel

click device device manager

click Display adapters

right click on your VGA and click uninstall

reboot

[Jasmine423]

When I type in control panel under run new task I get an error message that says server execution failed.

[IronFly]

Not good.

try this:

ctrl + alt + delete > Task Manager > Run new task > CMD

press enter

on CMD windows write

sfc /scannow

press enter and wait until it finishes and ty to reboot

[Jasmine423]

Now the message I get is "you must be an administrator running a console session in order to use the sfc utility."

[Jasmine423]

I got this to work but after my computer rebooted the screen remains black.

[IronFly]

If you have a restore point saved, the best thing is to go back a week or so and see if you can fix it.

Press Windows logo key + R 

write 

shutdown.exe /r /o /f /t 00

press enter

or

ctrl + alt + delete > Task Manager > Run new task > CMD

Tick for Administrative privileges

press enter

on CMD windows write

shutdown.exe /r /o /f /t 00

Then choose troubleshot and Restore or Refresh and follow instructions

[Jasmine423]

I will try that. Thank you!!