Notebooks & Netbooks

[lilu]

Hi there, I bought my laptop (Aspire v3-531), last July (2013) and I have been having problems with it ever since. The first week I had it, it suddenly stopped working and shut down. I took it to your dedicated technicians ,they said they fixed it and indeed it worked for 2-3 months without a problem. Unfortunately problem reappeared. It stops working and shuts down at irregular intervals and mostly when I first start it up. It might happen once, or many times repeatedly. Sometimes,(this is rare) before it shuts down a blue screen appears and at other times it just stops working. I have taken the laptop for service 3 times and every time the response I get is that “there is no problem with it”. The problem makes the laptop non-functional and I ask you to give me a solution to the aforementioned problem. I am tired of taking the pc for service and find no resolution. p.s. im running windows 7 (X64) and i have formated it without result. Thanks in advance

[Acer-Ryan]

When it came in for repair the first time and the issue was resoloved what action was taken by our technicians? Does this happen on a clean install of the factory image? Once you install other programs/software does the problem then occur?

[lilu]

Hi, the first time i believe it was a memory problem(but to be honest i can't 100% remember ). That was in July and I’m not sure if current problem is the same with that. Then in November, Main Board got changed (as i was told) due to "loss of settings" -that's all the receipt says. But the problem occurred afterwards again and again. I sent it 2 more times for "repair" but no problem found. I formatted it again yesterday as a crashing during a win update made it useless. Now it has only win 7 (x64), acers drivers and chrome on it . It worked fine yesterday for some hours(after the format) and today when i tried to fire it up as soon as i saw windows desktop i got colored lines all over my screen (grafic card problem? ) and it freezed. So i turned it off and tried to start it up once more, but this time it went off without even load windows . I really don't know what to do apart from throwing it in the trash can!

[Acer-Ryan]

lilu,

I sent you private message, please respond to me in private message for further assistance.