Notebooks & Netbooks

[Olofsz]

hello

I need help for my acer aspire e1 571!

the problem is when I play dvd the colors are wrong. the red are orange or the red are pink. I have tried a diffent programs to play dvds but its the same issue in everyone of them.i have spoken to acer support and they told me to upgrade Bios and when i do that the computer crashes and was forced to go back to the store were i bought the computer and they gave me a new one unfortunately the computer has the same problem. my kaspesky internet security says that the Bios could cause damage to the computer. can someone please help me?

[Acer-Tommy]

What operating system is on your E1-571?

What application are you using to play DVDs?

Have you attempted to use a different application?  If so, which one?

What DVDs are you attempting to play?

[Olofsz]

hello Tommy

I am using windows 8

I have tried VLC media player, Media player classic, TotalMedia Theatre 5

007 live and let die, blade 2 they play fine in other computers with no problem?

[Acer-Tommy]

If the DVDs are fine on another system, but using ANY application to play them causes the same issue, I'm afraid it is looking like a hardware issue on your system.

Please contact your local Acer service center to see about replacing the optical drive.

[Olofsz]

I have also tried to conncect an external dvd/bluray drive but the same problem again.

I play the discs from my external drive with the same problem.

I have also updated my graphics card driver.

[Acer-Tommy]

That's valuable information.

If you play streaming video from the internet, so you still have these color issues?

[Olofsz]

When I am streaming movies on the internet the colors are good.

Even make files are good.

But my DVD movies are not good.

Any way to fix this issue?

[Olofsz]

Hello Tommy

The Acer support in Sweden said that I should upgrade Bios, I saw a new version 2.15 for my computer but my Kaspersky internet Security says that it could cause damage to my computer. How can I successfully upgrade Bios without damaging my computer? When my computer crashed I did it from windows, is there another way to flash Bios?

[HK53T]

using BIOS update should not cuase problems

Windows verison is best and easiest to use

[Acer-Tommy]

I did not see any mention of a Windows crash previously. 

What was happening when it occured? 

Did you have an error message?

I doubt that a BIOS flash will affect DVD playback, but it should not damage the system.  I definately suggest using the Windows version of BIOS flash, as it is easier to use.