Notebooks & Netbooks

[trdmiller]

Hi Acer community,

After chatting with customer service and trying to find a solution but never did.  I decided I needed to contact the chat service again for another problem.

However this time Acer > Chat will not accept my SNID or Serial number.  I bought it like on 02-19-2013 and was able to chat before but all of a sudden I can't?

I bought my laptop from Amazon shipped in teh US, and i live in teh U.S

Please help,

trdmiller

[trdmiller]

Can any acer tech. help?

Thanks

[Acer-Tommy]

We can check the serial number or SNID for you, but if the unit is less than a month old, you should definately be able to contact support.

[trdmiller]

SNID: [edited for privacy]

Please Check it.

[Acer-Tommy]

We verified the issue and have made corrective actions.

You should be able to use your SNID or Serial Number on the form again.

[Anettephy]

I have the same problem with my snid on my Aspire V3-571G. Is there any chance to check my serial number too, becouse i have same problems with my pc from when i bough it and its with 2 repairs for 4 months and still making problems and today i found that my serial number is not valid too. Thanks !

[Acer-Tommy]

Anettephy,

Where are you located in the world?

What URL are you using to check your serial?

[Anettephy]

Hello Acer-Tommy,
Thanks for helping me with my problem.
I`m located in Europe, Bulgaria. ( BG )

[Acer-Tommy]

and which URL are you attempting to use a serial number or SNID that is giving you an error or other message?

[Abdel_Wahab]

I Have the same problem. I also have an Acer V5-571G bought and using in Pakistan. Whenever I need Acer chat support, this is the response I get:

The serial number you have entered, NXM*****************00, does not appear to be valid. Please check the serial number, and try again.

It does the same with my SNID. Please help. I shifted from Lenovo to Acer expecting good support but experiencing otherwise. Please help.