Notebooks & Netbooks

[monique_apple]

not here - still external mouse

[sauying]

Dear all...

I just came back from Acer Local Service Center which called 'Highpoints'.

I send in the V3-371 laptop yesterday (15.10.14) and i got it back just now (16.10.14)

From the technician part, he told me that something wrong with the touchpad.

They rework the touchpad board, which mean they resolder the touhpad board, and reconnect the touchpad cable.

Now the problem solve, no more freezing issue.

Dear friends, you and send it and try this ... 

Regards

Sauying

[monique_apple]

wow, really ?

congrats

so it is necessary to give it to technician Acer Local Service Center

ok

anyone else has solved it same way as sauying ?

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sauying wrote:

Dear all...

I just came back from Acer Local Service Center which called 'Highpoints'.

I send in the V3-371 laptop yesterday (15.10.14) and i got it back just now (16.10.14)

From the technician part, he told me that something wrong with the touchpad.

They rework the touchpad board, which mean they resolder the touhpad board, and reconnect the touchpad cable.

Now the problem solve, no more freezing issue.

Dear friends, you and send it and try this ... 

Regards

Sauying

---

[julienb]

Hi guys,

no news for me still last week from my reseller, so I decided to leave this acer and buy another computer.

I choose an asus, same size but better specs, and more expensive too. But I hope I won't have such problems!

[monique_apple]

good luck

---

julienb wrote:

Hi guys,

no news for me still last week from my reseller, so I decided to leave this acer and buy another computer.

I choose an asus, same size but better specs, and more expensive too. But I hope I won't have such problems!

---

[monique_apple]

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sauying wrote:

Dear all...

I just came back from Acer Local Service Center which called 'Highpoints'.

I send in the V3-371 laptop yesterday (15.10.14) and i got it back just now (16.10.14)

From the technician part, he told me that something wrong with the touchpad.

They rework the touchpad board, which mean they resolder the touhpad board, and reconnect the touchpad cable.

Now the problem solve, no more freezing issue.

Dear friends, you and send it and try this ... 

Regards

Sauying

---

in my case it will take at least 1 week up to 30 days if no fix than new computer - terrible news - I wanted to avoid

but if it is such technical problem I would not have any other choice

[sauying]

bro, trust me, send in and your laptop will be 'alive'.

[monique_apple]

---

sauying wrote:

Dear all...

I just came back from Acer Local Service Center which called 'Highpoints'.

I send in the V3-371 laptop yesterday (15.10.14) and i got it back just now (16.10.14)

From the technician part, he told me that something wrong with the touchpad.

They rework the touchpad board, which mean they resolder the touhpad board, and reconnect the touchpad cable.

Now the problem solve, no more freezing issue.

Dear friends, you and send it and try this ... 

Regards

Sauying

---

could you please make a picture copy of your current devices manager ? and send me - mouse and HID especially

[monique_apple]

I actually have uninstalled synaptics touchpad at all

since the mouse HID is for device 12C HID and that device is there separately called touchpad (in my language not Eng) according to HID

and I also have device 12C HID

so now it's working properly

will see for how long

any other solutions ?

[sauying]

Regarding the HID-COMPLIANT MOUSE issue,

i also consulted technician from Acer Service Centre.

From the information i got from him,

1. Late 2014 Acer Laptop comes only with Precision touchpad which is designed by INTEL (motherboard part) due to Windows 8.1

2. No need to waste time on uninstall / install Synaptic driver because it will only update

    System - Device Manager - Human Interface Devices - Synaptivcs HID Device 

    please refer http://community.acer.com/t5/Notebooks-Netbooks/Aspire-E5-511-Touchpad-Driver-not-working/m-p/289798...

    Message from Acer-Ryan reply. 

3. Please refer my V3-371-36vz screenshot.

4. For the touchpad issue, you may email to Acer HQ, request them for same day repair, this is what i request.

5. They won't refund, or change new unit for you... this TOUCHPAD problems happen on certain model of Acer Laptop. Local Service Center can only rework/resolder the touchpad part.