Notebooks & Netbooks

[monique_apple]

unfortunately - external mouse

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Babybok wrote:

Dear all and especially Acer-Cory,

I have been checking this forum for solutions as I too am experiencing the same problems with an Acer-Aspire V3-371-70VK. 

I have contacted Acer customer service about two days ago but so far, no reply yet (I am abroad and had to send an email because I cannot call the local service team). 

I have tried some of the suggestions in this thread and experienced some problems with it. First of all, Snowbanche's solution. Snowbanche writes that one should upload the BIOS to the latest version, uninstall the driver for the mouse and then restart the computer and that Windows will reinstall the driver. 

What happened for me was that after I installed the latest BIOS update, the computer automatically restarted which gave me no chance to uninstall the driver beforehand. I wasn't sure if uninstalling the driver afterwards and then restarting again would have the same affect so I passed up on that one. I also tried installing the driver that is provided on the Acer support page. This driver, as some others in this thread have already described, is not recognized by the HID mouse and does not seem to be suitable for it.

After the BIOS update, the mouse was great for a day or two before problems started to appear again... Then there's a solution I found on a different thread regarding the same problem: http://community.acer.com/t5/Ultra-Thin/Acer-V13-Touchpad-issue/td-p/289634/page/2 

In this post, a user named Evique reports that Acer told her to run Windows Update and also let the "unimportant" updates run. Evique does not report any problems since running Windows Update a few times and installing these lesser updates. I have tried the same and so far, the problem seems to be less severe than before but it does not seem to be entirely gone. I have updated precisely a day ago and I think I have experienced maybe two or three times of freezing since but not as many as before. Acer-Cory, what are your thoughts on this solution? 

Finally, I can report that so far I experience zero problems if I use an external mouse. 

Acer-Cory, although I have not heard back from the customer service I get the impression from your answer that this is a problem that is not yet fully understood at Acer. If it turns out to be a hardware issue, what is the way to move forward? 

I have noticed that some users have returned their laptops to their vendors, using something like a 30-day money-back guarentee. My vendor in the Netherlands has a similar guarentee but unfortunately, I am abroad and by the time I will return home it will be 4 days passed the 30 day guarantee. I am contemplating shipping the laptop back home in order

to be able to make use of this option, but I am not sure the costs will weigh up to the benefits and I'd rather keep the laptop if it can be fixed. 

After the 30 day guarentee, my vendor offers a repair service. It states specifically, however, that if I send it in for repair and it turns out to be a software issue, the costs are mine. But basically what I understand from your response is that it is not yet clear whether this is a software, firmware or hardware issue. So how can I make an informed decision about how to proceed? 

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[monique_apple]

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zumtotal wrote:

Could this fix for the V3-111 be worth trying on your machines?: http://community.acer.com/t5/Notebooks-Netbooks/TRACKPAD-FIX-Aspire-V3-111P/m-p/300670#U300670

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looks like doesn't work here

[sauying]

Dear Acer Cory,

We have done what we could on this stage. Nothing can help us ! 

On the software side, 

i've reformat and install new driver, and even other compatible driver .... results is same !

On the hardware side,

i can't open the chasis as the warranty will void.

Anyone can help ??? 

i'm sure that this is hardware failure. 

if not, how come so many people report in ??

[julienb]

And why some french resellers are told by acer not to sell it any more ;-)

[nevermind]

Crap from Acer, severely disappointed.

A touchpad that doesn't work on a laptop is as useful as a car with no steering wheel.

How t can a laptop be sold with a non functioning trackpad?

How ridiculous, never seen a problem like this before.

I suspect its a windows 8 driver problem or faulty pad, but its not my problem.

Refund time.

[nevermind]

No, it worked for a bit, but stopped.

Dissapointed.

I reckon an UPGRADE to Windows 7 would solve this problem.

[Babybok]

Dear all,

Just got off a chat with the Acer customer service. After suggesting that I'd install the synaptics driver that does not work, he asked me to look at the device management screen at mouses and other pointing devices. I only have HID-mouse listed

there and he said there should be something else listed there as well. This made him believe it is a hardware problem and

he suggested making an appointment for repair, without providing any other trouble shooting. 

Acer-Cory, I think we are all hoping to hear back from you to learn your thoughts on the matter. It is understandable that this issue frustrates people as we paid good money for a machine that is not working the way it is supposed to, and Acer so far has not been very accomodating in the matter. 

[sauying]

Can you please PM or email Acer Cory in order to make him believe the case ？？

This is what we got in our computer.

Normally under 

Mice and other pointing devices

- it will show synaptic touchpad or elantech driver (related)

but for this Acer V3-371, it shows 

-HID-compliant mouse

Although we install driver provided by Acer, but nothing changed.

Please refer to the screenshot

I've upload the video on youtube

http://www.youtube.com/watch?v=tlmJVVhpuIc&feature=youtu.be

[sauying]

in fact, Acer should start investigate this issue.

As you can see, most of us are suffer from Touchpad Freezing, we're from various Country, like French, Malaysia, Netherlands Hong Kong, Taiwan and many more.

Can ACER do something besides send to local service team ??? This is ridiculous because this is not a End User Problem. What we got is a failure unit, i think WHOLE BATCH OF ACER V3-371 series suffer from this problem.

We bought failure item, and we got nothing, and we have to send back .... is this what ACER trying to give us ???

I can say this is Design Failure... 

Dear Acer Cory, you're the one from ACER, can you help us ???

At least let ACER know, this model has suffer from this problem !!!

[rempiz]

Try this.

Go to Setting> PC Setting> PC and Devices> Mouse and Touchpad

Turn Off Double Tap and Drag, Turn Off Allow right click on the touchpad

I'm having the same problem and it feel better now.