Notebooks & Netbooks

[sauying]

Did they ask you to sent in the unit >? or just waiting for their answer ?

Acer should alert on such hardware defeat.... 

[snowbanche]

So my mouse has been working correctly for a few days now with no freezing.  

These are the steps I performed:

1.) Update BIOS to Version 1.11

2.) From Device Manager -> Mice and other pointing devices menu,  right click HID-compliant mouse and select Uninstall.

3.) Use keyboard to restart computer. (Winkey + C) -> Settings -> Power -> Restart

The mouse driver was automatically reinstalled when the computer restarted and I haven't had any problems since. 

[julienb]

Oh really ? That's strange, i've been to the merchant who sold me the computer this morning to have it repaired, they took it and refunded me without asking for refund.
After that, i talked to a salesman, he told me that acer said to stop selling this laptop even if they had still stock, so already sold computers would certainly be recalled.
Corrected computers will certainly be soon available, but he don't know when !
I'll tell you if i have news about this :-)

[sauying]

bro, thanks for the update ..

please follow for us ... is that ok ? because this is Hardware Failure which doesn't related to BIOS or DRVIER.

Anyway, who can we refer to regarding this problem ... i asked SHOP / Merchant, they doesn't know what's happening ...

[julienb]

Anyway, your computer isn't working properly and is under warranty, so you just take it back to your reseller and ask for a repair.
He'll send it back to acer and you'll see what's next, refund or repair ! :-)

[sauying]

i already called helpline, they need to verified the problem and it takes time. i can't send to them as i need a laptop to work... 

Please update the 'recall' matter from your site, thanks a lot ..

[sauying]

While searching solution for the touchpad, i found that Taiwan and Hong Kongo user also affected by the touchpad problem.

Here

http://acer.it168.com/thread-5273221-1-1.html

http://www.hkepc.com/forum/viewthread.php?tid=2122065

(you need to translate into english,all in chinese)

[julienb]

Sauying, have you tried the solution of snowbanche ?
May be interesting and working for you too, since the problem looks the same.

[monique_apple]

doesn't work for me

[sauying]

I tried .. same

What i done is 

1. Reinstall Windows + Format Drive C

2. Update BIOS 1.11

3. Uninstall Device Manager - Mice and other pointing devices - HID-compliant mouse (uninstall it)

4. Use keyboard and install TouchPad_Synaptics_18.1.22.2 which released by Acer on 16.9.14

5. Teng Teng Teng Teng .... mouse still freezing ...hang sometimes