Notebooks & Netbooks

[Veso-BG]

After BIOS update the touchpad is still freeezing !

[monique_apple]

yes, same experience - just waiting for info from help desk - using external mouse

[monique_apple]

i was advised to restore factory settings,

[sauying]

I bought V3-371 on 1st September (Malaysia Set)

Problems on touchpad also...

freezing and not sensitive ...sometime it doesn't move and jerking ...

Tried few solution

1) Reset , format and reinstall windows - Touchpad freezing also !

2) Update BIOS - Touchpad freezing also !

3) Install Synaptics drive which has been released on 16.9.14 - Touchpad freezing also !

4) Applied screen protector on touchpad - Touchpad freezing also !

5) use external mouse - no problem at all !!

i call authorize Acer service center in Malaysia - Highpoints

They told me that something wrong with the touchpad .. need to sent in.

They've received the Report and Service Solution from HQ.. which means this is Hardware Defeat !!

Acer should admit it and recall this batch of V3-371 ... why they never do this ! felt disappointed!

[snowbanche]

I updated my BIOS as well, mouse is still freezing but not as often now.  I think I am just going to return this thing.  It sounds like it is a hardware problem that cannot be fixed.

[julienb]

Hi all,

I have the same issues as you all on my aspire v3-371 : touchpad stops working randomly, need to Fn+F7 multiple times to re-enable it.

I went through all the steps like you (use recovery partition to reset PC, update BIOS, update driver by hand using update given by acer) but nothing works...

I've bought my aspire v3-371 in France, and I'd like to know if returning my PC to repair center will fix the problem?

Does anyone have already returned his PC and got back a working touchpad?

Thanks in advance,

Julien.

[sauying]

hi bro,

Not going to sent it because the service centre told me they need few days to check the problems.. 

Anyway, i really hoped that ACER should take note on this problem ... SERIOUSLY !!!

Can someone sent an email to Acer HQ and describe this problem to them ... 

what we need is 

[monique_apple]

Hi, I also think they should FIX this Problem ASAP and do not even think of giving away my new comp,

especially since it's working ok besides that - and eventually using external mouse for a short while is not a problem,

definitely we should write down to them, to the HQ - resposible for such release to the market.

[sauying]

yes bro, totally agreed with you !!

[edited to comply with guidelines]

[monique_apple]

I've made request and described the problem with technical consultant, informed about this discussion as well, hope they will solve it soon - I should be informed as soon as it's fixed - try to think positive