Notebooks & Netbooks

[Hectorp]

I purchased this notebook at the end of November 2013.   The USB3 port worked without problem until a about 7 days ago.   The other two USB2 ports still work and the usb sticks and discs I use worked in all 3 ports until 7days ago and still work in the USB2 ports.   I have searched high and low for an answer.  

My first attempt was to use the Acer live updater which advised me that there were no updates available.   I searched further and found the driver download pages for the Aspire E1-570 on which was indicated that latest Intel Chipset driver was version 9.3.0.1021 and is dated 22/08/2013.  The chipset is, I understand, a controller of the USB ports on the unit.  

I have checked the drivers in the device manager and the following details are shown

USB 3 extensible Host Controller 6.3.9600.17031 dated 21/02/2014

USB Enhanced Host Controller    6.3.9600.16384 dated 21/06/2006

USB Root Hub (xHCi)                  6.3.9600.17042 dated 07/3/2014

Is the Intel Chipset version number relevent to the USB controller versions?

Does anyone have an idea what I can do next or do I assume that the USB3 port is kaput.

[JackE]

Your still covered under warranty. Click the support button at the top of this page. Choose your country. Click contact Acer for chat or phone support. Have your SNID ready.

Jack E/NJ

[Hectorp]

Sadly no in fact you have taken more interest in my problem than Acer support have.    I am English and I live in France, I bought the computer in England because I wanted a qwerty keyboard and get English support.    However when this problem came up I tried everything myself, I am not an expert but I do have good skills in computing, and tried Acer support as a last resort.   When I contacted Acer Support UK I was told because I did not have a UK address they could not assist me.   I contacted the company I purchased it from and they told me to send it back and I would receive a full refund.   Sad really nice little machine but pretty rubbish customer care.  My next purchase will not be an Acer.

[JackE]

>>>I contacted the company I purchased it from and they told me to send it back and I would receive a full refund. >>>

Well, that's comforting at least!

Just a few thoughts. If you haven't returned it yet, how about trying Acer US chat support? Also check Device Mgr for any hardware errors or warnings if you haven't doneso already.

Jack E/NJ