Notebooks & Netbooks

[Rockhopper]

Aspire 7740 - eRecovery Management - Restore - Reinstall Drivers or Applications - Contents - all items in re-install applications list are missing. How can they be restored?

[JackE]

Is this still a Win7 machine? Did you in fact try to do an erecovery option using the Alt + F10 startup combination?

Jack E/NJ

[Rockhopper]

Yes to all. Did a reinstall of system from eRecovery. After doing such the card reader didn't work. Installed card reader from eRecovery list of drivers/applications. Card reader now works. Go back to eRecovery to check driver/application list and the list is gone.

Had same problem a few years ago and Acer told me wat to do but cannot find that information.

[JackE]

>>>After doing such the card reader didn't work. Installed card reader from eRecovery list of drivers/applications. Card reader now works. Go back to eRecovery to check driver/application list and the list is gone.?>>>

You say the card reader now works. But, other than the apparent missing list on re-entering the ERM program, what other devices in fact do NOT work? Also please check device mgr in control panel for any device errors or warnings. Report back.

Thanks

Jack E/NJ 

[Rockhopper]

Everything else works. The only thing missing is the list of drivers/applications list and manuals list in ERM. Subsect heddings are there but no items are listed.

[JackE]

Rockhopper>>>Everything else works.>>>

OK. I think we can fix this problem. If device mgr doesn't detect any hardware or driver problems, then I'm gonna take a wild guess that your ERM software will only display the list of devices that are either disabled or have missing drivers on your c:\ partition. Then, if you like to take big chances with ERM, you can test this wild guess by disabling, deleting & uninstalling drivers one by one till nothing else works. Then see if the missing ERM list suddenly re-appears and can get you back to everything else working again. 8^)

Jack E/NJ 

[Rockhopper]

List still not there. I do get the heading window where I can choose Contents or Manuals. When I choose Contants I get the window that has the heading Aspire Series Software and under Windows Software there is still no list of available software.

I remeber when this happened before it was a simple procedure to get the list back. I don't remember if it was a register change or something else. And I think answer came from Acer.

[JackE]

Well, maybe so. But I wouldn't want to mess with the registry changes unless you have problems other than with this missing ARM  list.

Jack E/NJ

[Rockhopper]

So, there isn't anything I can do to get that drivers list back? I sure hope nothing needs to be reinstalled in the future.

[JackE]

Check your c:\ for the following subdirectory.

C:\OEM\Preload\Autorun\APP\Acer eRecovery Management

If it exists, you could try re-running ARM setup executable in this subdirectory (recovery_management.exe) to see if it'll repopulate the list. If not, I'm fairly confident the ALT+F10 erecovery process will get you out of future trouble if the hidden recovery partition remains intact. And from your previous comments, I think this partition is OK at this point. So as regards to your earlier post on the card reader,  I think the it could've been installed and enabled solely thru ALT+F10 erecovery process without ever using ARM software suite.

Jack E/NJ