Notebooks & Netbooks

[silencer]

I'm experiencing a similar problem with my new v3-772g-9829. Like the OP, my computer just randomly restarts without warning. Sometimes I can get by for hours without any hiccups but then it powers down and resets out of the blue. It's very frustrating. I've already installed the latest BIOS and drivers from the website and even refreshed the computer twice. Also, there's no BSOD, making troubleshooting difficult, and like the OP all I get is an Event ID 6008.

I'd like to know if this is a known issue with this particular series and if so, is it a software or a hardware problem.

[Bertje · Accepted solution]

Hi Silencer,

just an update from me: I had three new V3-772G laptops with the same issue: power interrupts. BIOS version did influence the severity of it. I bought them at the same shop. Finally I bought my current laptop (same type) at another shop. I have it now for two weeks. Guess what: no more power interrupts or other instabilities (running Windows 8.1)

So it seems to be a bad batch (hardware) that also depends on the BIOS version (software).

The hardware part you cannot solve yourself, so my advice is:  report a hardware problem and let it be repaired.

[Vince53]

Silencer, there's an obscure possibility that you have physical probems with your RAM. While RAM will normally outlive the computer, there may be a crack in a RAM chip or in the area where the RAM is attached to the motherboard. There also might be a piece of crud stuck in there.

[steliosfran]

Hello everybody,

I'm experiencing the exact same problem with the author of this topic.

I have the exact same model (Acer V3 772G) and I'm experiencing random restarts without any BSOD or memory dumps. The restarts happen mainly when I'm browsing, especially when I use websites with online videos (such as youtube and imdb). However it can also happen in some other random times as well, but more rarely. This is happening from the moment I bought this laptop, without downloading any other content or upgrading the OS. I use Windows 8.

I have tried everything but still no clue what is causing the issue.

1. I have both the battery and the AC adapter plugged in.

2. Heat is not the issue. My temps are fine and I'm using a cooling pad.

3. RAM seems ok. I have passed 3 of 4 tests of Memtest86+, running the test for 11 hours.

4. I tried removing flash player, java plugin, every other chrome plugin, but the problem persists.

5. Updated the bios version from 1.08 to 1.13 but the problem persists.

6. I have updated twice the nvidia driver but in both versions the problem persisted.

7. I tried also running a video game and I got a restart after 15 minutes of play.

8. I ran scandisk (windows built-in) but no errors

9. Ran prime95 which burns-in your CPU, but there wasn't any error or restart

10. I ran driver verified (windows built-in) which actually gets me a bsod on the nvlddmkm.sys which is the driver of the nvidia graphics card. I disabled the graphics card, I deleted the sys file, so the laptop used the built-in Intel HD. However after some minutes of browsing I got a restart again.

11. The weird thing is that when using Chrome the restarts happen every 10-30 minutes, however when using Internet Explorer, it might run for 8 hours without any restart.

12. I have installed all latest windows updates.

13. I did a GPU burn-in test with Furmark. The test was performing fine, without any issue. I left it running for 20 minutes and the max GPU temperature was 55°C.

14. In safe mode with network, it seems that the problem is not happening. I used the computer for several hours and I did not experience any issue.

15. I finally performed a Windows Refresh, but no luck, I'm still getting restarts.

So, any idea what's causing the issue? Since the author (Bertje) had the exact same issue, does Acer has an answer to that? By the way I am using the exact same model (Acer V3-772G-747a321)

I'm thinking of upgrading to Windows 8.1 and trying installing the drivers with the same order as Bertje did. Do you think that will make any change?

Any ideas are welcome

[Bertje]

Hi Steliosfran,

like I mentioned in my story above I had the problem with THREE brand new laptops of this type from the same shop. Finally I bought my laptop (same type!) from another shop and this one has no problems whatsoever. So my conclusion was (is) that it is a hardware problem with a specific batch. I don't know which hardware part is to blame. Your research is very thorough and doesn't pinpoint any hardware.

My advice: bring it back and make sure you get another one from another batch, so probably from another store. Even Acer won't be ableto fix your laptop, only full replacements can.

Good luck!

[steliosfran]

Hi Bertje,

Thank you for your advice. I upgraded to Windows 8.1, installed all drivers and the problem persists. So I guess it is indeed a hardware fault. But it's weird that Acer doesn't have a clue about this problem. I guess I'm gonna return the laptop to the shop where I bought it.

Thanks!

[D81]

Hi to All

I have some problem. How to prove for shop, that the laptop is faulty? 

[Bertje]

How long ago did you buy the laptop? You can always show them this thread. I didn't need to prove anything. I went back within a week after getting the new laptops (I had three! new laptops at the same shop (in  the Netherlands), all suffering the same issue, so in all it took me almost a month before I had the fourth one from another shop).

If they persist on some proof do a fresh install from the repair disk and install NO other software and show them the issue in the shop. Note that every instance of the issue shows in the windows event log with some message about unexpected power down. So you can show them thosemessages if it doesn't happen frequently enough to wait for it tohappen in the shop.

Hope this helps.

[D81]

Hi Bertje

Thx for answer. Windows event log is good idea. I will try to mention about it. 

More than a month since I bought this laptop.

What do you think? Laptops with Linux have the same problem?

[Bertje]

I  am convinced that it is a hardware problem so it dont think it will matter what OS you run. But you can try. It will only prove more you're right.