Notebooks & Netbooks

[JackE]

Congrats, Cipo. Nice work! Now let's see if it'll also resolve Kiya's touchpad issues!

Jack E/NJ 

[az1m]

Hi, I recently purchased this notebook and am experiencing issues as well.

Basically from when I've turned it on the mouse cursor does not show. The touchpad it self works but it's really frustrating that the cursor doesn't appear. It's running the pre-installed Windows 8.1 and I've installed the latest touchpad drivers from the Acer site.

I've checked mouse settings within control panel and there's no mouse installed. Any help in resolving this issue would be greatly appreciated.

Many thanks.

[JackE]

Does device manager show any problems?

Jack E/NJ

[danwarten]

Hi!

I bought an Acer Aspire V3-111P about two months ago. Yesterday the touchpad suddenly did not work anymore, and an error was shown in the device manager (device could not start). This morning it worked again, but now it stopped working again. There is no mouse pointer. I reinstalled the driver which I downloaded from the acer website and installed it. I also tried to deinstall and reinstall the driver, but now it does not even show anymore in the device manager. 

Can anybody help me? What's the problem with that touchpad?

[JackE]

danwarten>>>I bought an Acer Aspire V3-111P about two months ago. >>>

Have you tried to toggle the touchpad on and off yet with the Fn + F7 key combo?

Jack E/NJ

[danwarten]

thanks for your quick reply.

Yes I did toggle with fn+F7 but the touchpad does not respond.

[JackE]

If you bought it new, please click the support button at the top of this page. Choose your country. Then click contact Acer either by the chatline or phone as you should be under warranty. I hesitate to advise you to open it up to re-seat touchpad connectors to the MB as that seems the most likely cause.

Jack E/NJ  

[az1m]

Hi Jack, no problems show up on device manager. The mouse cursor appears when I connect to a Bluetooth mouse and while that's connected I can use the touchpad as normal being able to move the cursor. As soon as I disconnect the Bluetooth mouse the cursor disappears again. I find it very odd.

[danwarten]

Hi Jack,

Interestingly, the touch pad is working again today , but the mouse pointer only appears on google chrome, word and some other applications, but not on the desktop,  but there I can see to mouse moving when hovering over the buttons and I can also click. Very strange. I think it is a driver issue. In driver manager the mouse does not appear under mouse, but under Human Interface Devices I have a  Synaptics HID Device, and four HID-compliant vendor-defined devices. Deinstalling in reinstalling any of those drivers does not change anything. What could be the problem?

[JackE]

>>>I think it is a driver issue.>>>

I tend to agree at this point. But may be more of an issue with a'driver setting'  than with a driver itself.  Open up 'control panel'. Search 'mouse'. Try adjusting some of the parameters in the options that pop up that seem related to what you're experiencing. Try to change only one thing at a time to see what happens.

Jack E/NJ