Notebooks & Netbooks

[guldevec]

Very disappointed in Acer Service. Their non people skills and lack of understanding, feedback and response times make my blood boil. will never buy or recommend acer again after being bitten far too many times..

[Stickboy]

I need to talk to ANYONE at ACER and I can't get to a real person.  My Laptop was stolen, I need the serial number for a police report.  BUT...ACER won't let me talk to a real person without a serial number.  Somebody help me with a phone number or email of a real person  or a serial number to get me past the gatekeeper?

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[ElizabethS]

Did you register the unit with its serial number when you got it?

[Stickboy]

I don't know for sure, that's why I need to speak to someone, so they can check by my email or phone number.  The effort I have to put in to speak to a live representative of this company is just pitiful.

[N_D]

I have to agree with you & Gateway has been equally "unhelpfull." Both of them played the pointing fingers game(daisy chain) denying me any help or support, sending to Microsoft, who sends back to where I started. This continued until all warranties expired, at which time I was quoted $99.00 US for a single answer or $150.00+ for 1 yr. support on all products. Of course I declined, after no support under warranty why expect any difference?