Notebooks & Netbooks

[Greenking]

Hello. So yesterday I just bought my new Acer Aspire V5-552g and it came with dolby home thatre v4. the problem is, I installed all the drivers from acer, including the dolby one but is not working. The audio driver is working, I can hear the sound, but dolby isnt. I checked if is turned on,it is, but isnt doing anything to improve the sound. Tried redownloading the drivers and reinstall but is not working.

Please help me.

[Acer-Ryan]

Greenking,

If you check the taskbar/notification center do you see an Icon for DOLBY? When you hover over the icon should show Dolby Home Theater (ON). If this is not the case, then right-click the icon to view the available options and click ON.

You should also see an option to Play Demo. Listen to the demo. The demo demostrates the difference between ON and OFF. If you are still having problems, please try performing a factory restore to default settings. I would not recommend changing or updating the drivers after you perform the restore. Try using the system as it came from factory and make sure Dolby is on, then play the demo.

Dolby Home Theater v4 is only a software program that helps enhance the sound coming out of your speakers. There is no specific driver for the software itself. It is either On or Off. To further understand I took a similar model with the same setup as yours and tested the sound with and without speakers and that is how I was provide the above information about how to turn it on/off and how to listen to the demo.

If you still feel you have a hardware issue after performing a factory restore, then please contact technical support in your region.

[Greenking]

after hovering the mouse over it it says is on. I played the demo but there was no difference between dolby on and dolby off...

[Acer-Ryan]

Another thing I would check is make sure in the Dolby equalizer menu, you have both speakers and headphones selected. If those are also selected, then performing the restore as previously suggested would be my recommendation to rule out any software issues. If the problem persists, then there may be another problem and it would be best to contact technical service in yoru region for further assistance.